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Service Operations Analyst 1

San Diego, CA 92122

Posted: 03/24/2025 Employment Type: Contract Job Category: Other Job Number: 618609 Is job remote?: No Country: United States

Job Description


Target Pay Rate: 25-31/hr **salary will be commensurate with experience

Job Description: 

AMR Revenue Operations team is looking for a Service Operations Analyst to execute operational support within the Service workstreams. The primary goal of this developing individual will be to provide business partner support for the AMR Service and Support team through standardized operations, analytical insights, administration, and coordinated execution. This position will participate in collaborative initiatives with internal business partners across the Commercial Organization as well as our Frontline team consisting of Field Service Engineers, Field Application Scientists, and Technical Support. This role will be part of a team that up-levels the end-user experience and increases the productivity of teams through effective strategies, processes, and systems.
This candidate should have developing technical and commercial skills and a desire to execute and support the Service team. An ideal candidate should be able to follow instructions and possess a curiosity to continuously learn. We work at a very rapid pace where it’s important to have strong time-management skills, attention to detail, the ability to work under pressure, and above all flexibility.

Responsibilities:
  • Build relationships and serve as a business partner to both the Global Service Operations and the AMR Service and Support teams
  • Lead initiatives with the Service and Support team to ensure data is clean and accurate
  • Prepare analyses to help identify and communicate key trends and drivers of the business
  • Represent the Voice of the Field (VoF) to define, prioritize, and implement process improvements that improve the employee experience
  • Analyze Voice of Customer (VoC) survey data to identify trends and key drivers of the customer experience
  • Handle high priority and time sensitive elevations from Field Service Engineers, including identifying the proper Field personnel to dispatch to customer site
  • Effectively and concisely communicate complex topics at an Executive level
  • Ability to prioritize workload and manage multiple workflows simultaneously
  • Perform other duties as requested
Requirements:
  • Bachelor’s Degree required, MS in Science/Engineering or Business preferred
  • Minimum 1 year experience working with Salesforce and ServiceMax preferred
  • Minimum 1 year experience working with a Service Organization preferred
  • Excellent communication skills with experience presenting to management
  • Proficient in PowerPoint, Excel, Word, and Tableau

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.

Planet Pharma is an equal opportunity employer. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.

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About San Diego, CA

Ready to embark on an exciting career journey in sunny Southern California? Explore our job opportunities in the thriving city of San Diego! Known for its stunning beaches, perfect weather, and vibrant culture, San Diego offers a unique combination of career growth and quality of life. With renowned attractions like Balboa Park, the San Diego Zoo, and the USS Midway Museum, along with a diverse culinary scene and a plethora of art galleries and theaters like the La Jolla Playhouse, there's always something new to experience. Whether you're a sports enthusiast looking to cheer for the Padres at Petco Park or seeking outdoor adventures at Torrey Pines State Natural Reserve, San Diego has something for everyone. Begin your job search today and discover why this picturesque city is the perfect place to elevate your career!

Although this hasn't been an issue at Planet Pharma, the staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.