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Specialist, Veterinary Technical Solutions

Saint Joseph, MO 64506

Posted: 09/20/2024 Employment Type: Contract Job Category: Pharmacovigilance Job Number: 612571 Is job remote?: No Country: United States

Job Description

Purpose:
  • Addresses and responds to all product inquiries, complaints, and suspected adverse events in compliance with US regulations (FDA, USDA, EPA), relevant GMPs, department policies and procedures.
  • Receive all product inquiries, complaints, and suspected adverse events from various sources including veterinarians, veterinary support staff, consumers, internal sales personnel, distributor sales representatives, or other department personnel.
  • Major communication via telephone, may include email and hand-delivered mail.
  • Provide information and support in areas such as proper product use, extra-label use, literature requests, adverse events, unexpected response to treatment, perceived lack of efficacy, and product or packaging defects.
  • Maintain a high level of technical and clinical expertise related to department products by reading journals and attending scientific seminars.
  • Document all communications within the department Validated Database (PVWorks) in accordance with department SOPs and compliance/GMP requirements.
  • Ensure timely and accurate communication and adherence to all department SOPs, escalating calls to Technical Services Veterinarians as needed.
  • Support external and internal sales representatives by providing technical support, answering client inquiries, and attending and working at veterinary conferences.
  • Research pertinent topics and prepare reports as requested by the Manager.
  • Participate in call analysis and report trends or issues involving product usage.
  • Perform additional duties as assigned.
  • Conduct all Company business in accordance with regulations (e.g., EEO, FDA) and Company policy and procedures.
  • Immediately report any violations to management.
  • Demonstrate high ethical and professional standards with all business contacts to maintain excellent reputation within the animal health community and internally.
  • Understand and apply relevant GMPs and have an understanding of pharmacovigilance and complaint handling Compliance requirements.

Skills:
  • Strong customer service background and commitment to excellence.
  • Understand the balance of providing customer service in a regulatory compliance environment.
  • Strong understanding of basic veterinary practice issues and procedures.
  • Attention to detail, quality-focused, and strong technical and problem-solving skills.
  • Excellent computer skills required (Microsoft Office Suite).
  • Excellent oral and written communication skills and ability to operate effectively in a team environment.
  • Excellent organization and time management skills.
  • Ability to manage conflict and balance business needs with user-friendliness.
  • Ability to work independently, under pressure, demonstrating initiative and flexibility.
  • Animal Health or related industry and/or regulatory experience is a plus.

Regulatory Functional Competencies:
  • Knowledge of Pharmaceutical Life Cycle Process - Level 1, Developing
  • Developing Knowledge of Regulatory Requirements & Compliance – Level 1, Developing
  • Leveraging Strategic Relationships - Level 1, Developing
  • Managing Conflict – Level 1, Developing
  • Negotiation Skills – Level 1, Developing
  • Market knowledge - Level 1, Developing

R&D Core Competencies:
  • Business and Technical Knowledge - Level 1, Developing
  • Customer Orientation - Level 1, Developing
  • Communication - Level 1, Developing
  • Delivering Results - Level 1, Developing
  • External Focus - Level 1, Developing
  • Fast and Focused Execution - Level 1, Developing
  • Innovation and Change - Level 1, Developing
  • Lives Lead & Learn - Level 1, Developing
  • Planning and Organization - Level 1, Developing
  • Quality Orientation/Business Process Excellence - Level 1, Developing
  • Teamwork and Collaboration - Level 1, Developing
  • Winning Vision - Level 1, Developing
  • Problem Solving / Resolution - Level 1, Developing

Education:
  • Associate Degree or higher (Life Sciences/Veterinary Technician)
  • Minimum of 3 years experience working in a veterinary clinic (veterinary assistant and/or technician)

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.

Planet Pharma is an equal opportunity employer. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.

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About Saint Joseph, MO

Discover exciting job opportunities in the bustling area around Saint Joseph, Missouri! Nestled along the Missouri River, this vibrant region offers a perfect blend of small-town charm and big-city amenities. With a thriving economy, diverse industries, and a welcoming community, Saint Joseph provides endless growth prospects for job seekers. Explore positions in healthcare, education, manufacturing, and more in a region known for its rich history, including landmarks like the Pony Express Museum and the Jesse James Home. Indulge in local delicacies like the famous Kansas City-style BBQ or catch a show at the historic Missouri Theatre. With scenic parks, such as Krug Park, and a variety of recreational activities, Saint Joseph is a hidden gem just waiting for you to make your mark. Start your career journey here today!

Although this hasn't been an issue at Planet Pharma, the staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.