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Specialist, Veterinary Technical Solutions

Saint Joseph, MO 64506

Posted: 10/04/2024 Employment Type: Contract Job Category: Pharmacovigilance Job Number: 615010 Is job remote?: No Country: United States

Job Description


Purpose
  • Address and respond to product inquiries, complaints, and suspected adverse events in a timely and compliant manner, adhering to US regulations (FDA, USDA, EPA) and internal policies for capturing, maintaining, and reporting adverse events and product quality complaints.
  • Receive product inquiries, complaints, and suspected adverse events arising from product usage, primarily communicated via telephone but also through email or mail from various sources, including veterinarians, veterinary technicians, pet owners, sales representatives, and other internal personnel.
  • Provide information and support on proper product use, extra-label use, literature requests, adverse events, unexpected responses to treatment, perceived lack of efficacy, and product or packaging defects.
  • Maintain a high level of technical and clinical expertise related to internal products by reading journals and attending scientific seminars.
  • Document all communications in the Validated Database (PVWorks) according to SOPs and compliance/GMP requirements, implementing appropriate responses and procedures as needed.
  • Ensure timely and accurate communication while adhering to all SOPs, escalating calls to Technical Services Veterinarians as required.
  • Support external and internal sales representatives by providing technical support, answering client inquiries, and participating in veterinary conferences.
  • Research pertinent topics and prepare reports as requested by the Manager, participating in call analysis and reporting product usage trends.
  • Perform additional duties as assigned.
  • Conduct all company business in compliance with regulations (e.g., EEO, FDA) and company policies. Report any observed violations to management immediately.
  • Maintain high ethical and professional standards to preserve our reputation within the animal health community and internally.
  • Understand and apply relevant GMPs and have a solid grasp of pharmacovigilance and complaint-handling compliance requirements.

Skills
  • Strong customer service background with a commitment to excellence.
  • Ability to balance customer service with regulatory compliance to adhere to good product stewardship principles and maximize sales.
  • Knowledge of basic veterinary practice issues and procedures.
  • Attention to detail, quality focus, and strong technical and problem-solving skills.
  • Proficiency in Microsoft Office Suite.
  • Excellent oral and written communication skills with the ability to work effectively in a team environment.
  • Strong organizational and time management skills.
  • Ability to manage conflict and balance business needs with user-friendliness.
  • Ability to work independently, under pressure, demonstrating initiative and flexibility.
  • Experience in the animal health industry or a related regulatory field is a plus.

Regulatory Functional Competencies
  • Knowledge of Pharmaceutical Life Cycle Process – Level 1, Developing
  • Regulatory Requirements & Compliance Knowledge – Level 1, Developing
  • Leveraging Strategic Relationships – Level 1, Developing
  • Managing Conflict – Level 1, Developing
  • Negotiation Skills – Level 1, Developing
  • Market Knowledge – Level 1, Developing

R&D Core Competencies
  • Business and Technical Knowledge – Level 1, Developing
  • Customer Orientation – Level 1, Developing
  • Communication – Level 1, Developing
  • Delivering Results – Level 1, Developing
  • External Focus – Level 1, Developing
  • Fast and Focused Execution – Level 1, Developing
  • Innovation and Change – Level 1, Developing
  • Lives Lead & Learn – Level 1, Developing
  • Planning and Organization – Level 1, Developing
  • Quality Orientation/Business Process Excellence – Level 1, Developing
  • Teamwork and Collaboration – Level 1, Developing
  • Winning Vision – Level 1, Developing
  • Problem Solving/Resolution – Level 1, Developing

Education
  • Associate Degree or higher in Life Sciences/Veterinary Technician
  • Minimum of 3 years of experience working in a veterinary clinic (veterinary assistant and/or technician)








Pay Rate Range: $20-25/hr depending on experience 

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.

Planet Pharma and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.

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About Saint Joseph, MO

Discover exciting job opportunities in the bustling area around Saint Joseph, Missouri! Nestled along the Missouri River, this vibrant region offers a perfect blend of small-town charm and big-city amenities. With a thriving economy, diverse industries, and a welcoming community, Saint Joseph provides endless growth prospects for job seekers. Explore positions in healthcare, education, manufacturing, and more in a region known for its rich history, including landmarks like the Pony Express Museum and the Jesse James Home. Indulge in local delicacies like the famous Kansas City-style BBQ or catch a show at the historic Missouri Theatre. With scenic parks, such as Krug Park, and a variety of recreational activities, Saint Joseph is a hidden gem just waiting for you to make your mark. Start your career journey here today!

Although this hasn't been an issue at Planet Pharma, the staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.