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Sr Business Systems Analyst

San Diego, CA 92122

Posted: 10/09/2024 Employment Type: Contract Job Category: Business Analyst Job Number: 615081 Is job remote?: Yes Country: United States

Job Description


Target Pay Rate: 46.50-58/hr **salary will be commensurate with experience 

Position Summary:

Client is seeking a highly motivated and team-oriented Sr. Business Systems Analyst to drive effective utilization of the ServiceNow platform. In this role you will be a key member of an Agile Scrum development team. You will identify and build requirements for workflows integrations and automation that align with business goals and priorities. This role requires a deep understanding ServiceNow functionality coupled with strong leadership to guide teams through the Agile development process.

Responsibilities:
  • Partner with business customers to collect define analyze document and review user stories and functional requirements for projects and enhancements for ServiceNow applications.
  • Create process definition diagrams use cases user stories requirement traceability matrix and acceptance criteria.
  • Build reports dashboards and KPI analytics of ServiceNow data using tools such as ServiceNow Performance Analytics.
  • Develop and execute test plans including User Acceptance Testing with business stakeholders.
  • Understand and convey business priorities for initiatives enhancements and projects including assisting in development of roadmap and future capabilities of solutions.
  • Collect consolidate and analyze service metrics to facilitate decision making related to service improvements.
  • Evaluate and ensure solutions meet agreed upon business requirements and drives business customer satisfaction.
  • Coordinate and lead discussions between ServiceNow developers product owners and architects with internal customers to ensure services are meeting business needs and requirements.

Requirements:
  • At least 4 years minimum working as a Business Analyst with at least 2 years of domain expertise in the ServiceNow platform.
  • Demonstrated ability for translating User requirements into groomed stories functional requirements specification test cases and use cases.
  • Ability to multitask and manage time effectively amongst multiple priorities.
  • On-call flexibility including unplanned and planned maintenance and outages. Experience using enterprise tools such as Visio or Lucid Chart Teams Confluence and Jira Scrum Master certified and experience leading a scrum-based delivery team preferred Experience working in a regulated environment within a global company preferred Exceptional knowledge of ITIL processes or certification preferred

Education:

Bachelor of Science in Computer Science Business or related field preferred or equivalent work experience.

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.

Planet Pharma and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.

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About San Diego, CA

Ready to embark on an exciting career journey in sunny Southern California? Explore our job opportunities in the thriving city of San Diego! Known for its stunning beaches, perfect weather, and vibrant culture, San Diego offers a unique combination of career growth and quality of life. With renowned attractions like Balboa Park, the San Diego Zoo, and the USS Midway Museum, along with a diverse culinary scene and a plethora of art galleries and theaters like the La Jolla Playhouse, there's always something new to experience. Whether you're a sports enthusiast looking to cheer for the Padres at Petco Park or seeking outdoor adventures at Torrey Pines State Natural Reserve, San Diego has something for everyone. Begin your job search today and discover why this picturesque city is the perfect place to elevate your career!

Although this hasn't been an issue at Planet Pharma, the staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.