Skip to content

Job Openings

Technical Support Specialist

Pleasanton, CA 94588

Posted: 01/31/2023 Employment Type: Contract Job Category: Customer Service Job Number: 539729 Is job remote?: No Country: United States

Job Description

Purpose:
You will gather technical information pertinent to each inquiry and document in CRM. You can work with our service department to coordinate product replacement logistics and in-field repair scheduling to align with the department goal of the 24-hour product replacement metric. You effectively handle direct communication with our customers and work closely with the Service Team to facilitate non-warranty quotes, orders, and replacements. You track service shipments and communicate status to customers and support & sales team and handle all aspects of warranty and non-warranty service issues.

Responsibilities:
• Provide first tier product support via phone, email, online web tools for  Aesthetics current Medical Devices
• Open and handle multiple complaint calls daily. Write, communicate, and submit customer complaints within the required QA timeframe of 2 days.
• Process and submit service requests in a timely manner.
• Interface with other departments as needed: Quality Assurance, Customer Support, Service, Shipping, Product Surveillance, Sales, etc.
• Complete all required training to be able to function in various aspects of position.
• Serve as the customer advocate and liaison to quickly and fairly resolve service problems for customers.

Qualifications:
•Associates Degree Required.
Ability to read and understand training and job aids written in English, and communicate with U.S. based customers.
•Requires minimum of two years’ experience as Customer Service Representative and demonstrate proficiency in all aspects of that position.
•Demonstrated oral and written communication skills required to communicate with customers and internal support organizations.
•Proven demonstrated analytical and problem-solving skills.

Key Stakeholders:
Supervisor, Product Support
Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.

Although this hasn't been an issue at The Planet Group, the staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at The Planet Group.

Wordpress Social Share Plugin powered by Ultimatelysocial