Planet Pharma
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https://www.propharmagroup.com
https://www.propharmagroup.com
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Veterinary Technical Solutions
3902 Gene Field Road St Joseph, MO 64506 US
Posted: 03/24/2025
2025-03-24
2025-05-19
Employment Type:
Contract
Job Category: Pharmacovigilance
Job Number: 618657
Is job remote?: Hybrid
Country: United States
Job Description
Our roles are not considered fully remote, so are officially considered hybrid. Â On average, outside of the training period, team members can expect to come on site 2-3 days a week or as requested by their leadership due to meetings, etc. Â Additionally, if team members do not have sufficient internet to work (or if they have an outage in their area), they would be expected to come on site to work since our offices are open.
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During the training period, we usually ask new hires to come on site for 3 days of training (M, T, Th).
Duties:Â Â Â Receive all product inquiries, complaints, and suspected adverse events that may arise by usage of or experience with BIVI products. Communication may be received from (but are not limited to) veterinarians, veterinary technicians and other veterinary support staff, consumers (pet owners), BIVI sales personnel, distributor sales representatives, or other BIVI personnel. The major form of communication is via telephone but may include email and hand delivered mail.
Provide information and support as requested in the following areas: proper product use, extra-label use, literature requests, adverse events, and unexpected response to treatment, perceived lack of efficacy, and product or packaging defects.
Maintain a high level of technical and clinical expertise related to BIVI products. Constantly upgrade technical expertise by reading journals and attending scientific seminars.
Document all communications within the BIVI Validated Database (PVWorks) in accordance with BIVI SOPs and all compliance/GMP requirements, and assess and implement appropriate responses and procedures.
Ensure timely and accurate communication and adherence to all BIVI SOPs, including escalating calls to Technical Services Veterinarians as needed.
Constantly upgrade technical expertise by reading journals and attending scientific seminars.
Support external and internal sales representatives as needed by providing technical support, answering client inquiries and attending and working at veterinary conferences.
Research pertinent topics and prepare reports as requested by the Manager. Participate in call analysis and report trends or issues involving product usage. Perform additional duties as assigned.
Performs all Company business in accordance with all regulations (e.g., EEO, FDA, etc.) and Company policy and procedures.
When violations are noted/observed they are to be immediately reported to management.
Demonstrates high ethical and professional standards with all business contacts in order to maintain BIVI's excellent reputation within the animal health community and internally.
Must be able to understand and apply relevant GMPs and have an understanding of pharmacovigilance and complaint handling Compliance requirements
Skills:Â Â Â This position requires someone with a strong customer service background and a commitment to excellence. Â This position must understand the balance of providing customer service in a regulatory compliance environment to ensure strict adherence to all principles of good product stewardship in an effort to maximize product sales.
Must understand the balance of providing excellent customer service in a regulatory compliance environment
Must possess a strong understanding of basic veterinary practice issues and procedures.
Attention to detail, quality focused and strong technical and problem solving skills.
Excellent computer skills required (Microsoft Office Suite).
Excellent oral and written communication skills and an ability to operate effectively in a team environment.
Must have excellent organization and time management skills.
Ability to manage conflict and to balance business needs with user friendliness.
Ability to work independently, under pressure, demonstrating initiative and flexibility.
Animal Health or related industry and/or regulatory experience a plus Â
Regulatory Functional Competencies Knowledge of Pharmaceutical Life Cycle Process - Level 1, Developing
Developing Knowledge of Reg Requirement & Compliance – Level 1, Developing
Leveraging Strategic Relationships - Level 1, Developing
Managing Conflict –Level 1, Developing
Negotiation Skills –Level 1, Developing
Market knowledge - Level 1, Developing
R&D Core Competencies Business and Technical Knowledge - Level 1, Developing
Customer Orientation - Level 1, Developing
Communication - Level 1, Developing
Delivering Results - Level 1, Developing
External Focus - Level 1, Developing
Fast and Focused Execution - Level 1, Developing
Innovation and Change - Level 1, Developing
Lives Lead & Learn - Level 1, Developing
Planning and Organization - Level 1, Developing
Quality Orientation/Business Process Excellence - Level 1, Developing
Teamwork and Collaboration - Level 1, Developing
Winning Vision - Level 1, Developing
Problem Solving / Resolution - Level 1, Developing KeywordsÂ
Education:Â Â Â Associate Degree or higher (Life Sciences/Veterinary Technician) required AND a minimum of 3 years experience working in a veterinary clinic (veterinary assistant and/or technician)Â
 Pay Rate Range: $20-25/hr depending on experienceÂ
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During the training period, we usually ask new hires to come on site for 3 days of training (M, T, Th).
Duties:Â Â Â Receive all product inquiries, complaints, and suspected adverse events that may arise by usage of or experience with BIVI products. Communication may be received from (but are not limited to) veterinarians, veterinary technicians and other veterinary support staff, consumers (pet owners), BIVI sales personnel, distributor sales representatives, or other BIVI personnel. The major form of communication is via telephone but may include email and hand delivered mail.
Provide information and support as requested in the following areas: proper product use, extra-label use, literature requests, adverse events, and unexpected response to treatment, perceived lack of efficacy, and product or packaging defects.
Maintain a high level of technical and clinical expertise related to BIVI products. Constantly upgrade technical expertise by reading journals and attending scientific seminars.
Document all communications within the BIVI Validated Database (PVWorks) in accordance with BIVI SOPs and all compliance/GMP requirements, and assess and implement appropriate responses and procedures.
Ensure timely and accurate communication and adherence to all BIVI SOPs, including escalating calls to Technical Services Veterinarians as needed.
Constantly upgrade technical expertise by reading journals and attending scientific seminars.
Support external and internal sales representatives as needed by providing technical support, answering client inquiries and attending and working at veterinary conferences.
Research pertinent topics and prepare reports as requested by the Manager. Participate in call analysis and report trends or issues involving product usage. Perform additional duties as assigned.
Performs all Company business in accordance with all regulations (e.g., EEO, FDA, etc.) and Company policy and procedures.
When violations are noted/observed they are to be immediately reported to management.
Demonstrates high ethical and professional standards with all business contacts in order to maintain BIVI's excellent reputation within the animal health community and internally.
Must be able to understand and apply relevant GMPs and have an understanding of pharmacovigilance and complaint handling Compliance requirements
Skills:Â Â Â This position requires someone with a strong customer service background and a commitment to excellence. Â This position must understand the balance of providing customer service in a regulatory compliance environment to ensure strict adherence to all principles of good product stewardship in an effort to maximize product sales.
Must understand the balance of providing excellent customer service in a regulatory compliance environment
Must possess a strong understanding of basic veterinary practice issues and procedures.
Attention to detail, quality focused and strong technical and problem solving skills.
Excellent computer skills required (Microsoft Office Suite).
Excellent oral and written communication skills and an ability to operate effectively in a team environment.
Must have excellent organization and time management skills.
Ability to manage conflict and to balance business needs with user friendliness.
Ability to work independently, under pressure, demonstrating initiative and flexibility.
Animal Health or related industry and/or regulatory experience a plus Â
Regulatory Functional Competencies Knowledge of Pharmaceutical Life Cycle Process - Level 1, Developing
Developing Knowledge of Reg Requirement & Compliance – Level 1, Developing
Leveraging Strategic Relationships - Level 1, Developing
Managing Conflict –Level 1, Developing
Negotiation Skills –Level 1, Developing
Market knowledge - Level 1, Developing
R&D Core Competencies Business and Technical Knowledge - Level 1, Developing
Customer Orientation - Level 1, Developing
Communication - Level 1, Developing
Delivering Results - Level 1, Developing
External Focus - Level 1, Developing
Fast and Focused Execution - Level 1, Developing
Innovation and Change - Level 1, Developing
Lives Lead & Learn - Level 1, Developing
Planning and Organization - Level 1, Developing
Quality Orientation/Business Process Excellence - Level 1, Developing
Teamwork and Collaboration - Level 1, Developing
Winning Vision - Level 1, Developing
Problem Solving / Resolution - Level 1, Developing KeywordsÂ
Education:Â Â Â Associate Degree or higher (Life Sciences/Veterinary Technician) required AND a minimum of 3 years experience working in a veterinary clinic (veterinary assistant and/or technician)Â
 Pay Rate Range: $20-25/hr depending on experienceÂ
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Ready to embark on a new career adventure in the St. Joseph, Missouri area? Explore our job opportunities and discover the hidden gem of the Midwest! Located along the picturesque Missouri River, St. Joseph offers a perfect blend of small-town charm and big-city amenities. Boasting a rich history, including being the starting point of the Pony Express, this thriving city is home to unique attractions like the Jesse James Home Museum and the historic St. Joseph Museums. Indulge in local cuisine like world-famous barbecue and explore the vibrant arts scene at the Albrecht-Kemper Museum of Art. With numerous parks, sports facilities, and plenty of outdoor recreation opportunities, St. Joseph provides a high quality of life for both professionals and families. Don't miss out on the chance to build your career in this dynamic and welcoming community!
Although this hasn't been an issue at Planet Pharma, the staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.
