Workspace - BA/Engineer
1020 First Avenue King of Prussia, PA 19406 US
Job Description
*Depending on experience
Workspace – BA/EngineerÂ
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Objectives of this role
·   Supporting the Brilliant at the Basics Project to help analyze/define project processes & procedures
·   Drive awareness of requirements across business units and identify substandard systems processes through evaluation of data
·   Determine and develop user support requirements for systems in production, to ensure maximum usability Â
·   Ensuring Workspace solutions in BAU are operationally supported end to end
Technology Scope
·   Meeting space technology (Microsoft Teams Rooms, Local Presentation Rooms, Condeco/Scheduling Panels)
·   Digital Signage & Wayfinding Devices (Displays / Digital Signage Players)
·   Surface Hubs
·   Workspace Booking Devices
·   Smart Locker Hardware
·   Visitor Management Devices
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Responsibilities
·   Manipulation of data from site audits to facilitate standardization of our meeting room naming and overall Outlook listing of meeting rooms globally
·   Hosting workshops with stakeholders to obtain key inputs on Workspace Standards to help drive standardization project deliverables
·   Updating of established playbooks/runbooks with most current/updated information
·   Evaluation and assist with implementation of tracking mechanisms for Surface Hubs
·   Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
·   Creation of presentation decks around various Workspace standards to review and obtain approvals via established delivery boards
·   Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties
·   Oversee escalations of Workplace INCs and help drive them to closure
·   Provide data/trends to Workplace Experience around INCs to look at both technology challenges and opportunities for support enhancement
·   Ensure external vendors are meeting obligated SLAs for support tickets
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Required skills and qualifications
·   Experience in generating process documentation and reports
·   Analytical abilities
·   Excellent communication skills, with an ability to translate data into actionable insights
·   Experience in operational support of technology
Preferred skills and qualifications
·   Bachelor’s degree (or equivalent) in information technology or computer science
·   Knowledge of Workspace solutions (Microsoft Teams Rooms, Surface Hubs, Digital Signage, AV technology, etc.)
·   Strong working knowledge of relevant Microsoft applications, including Visio
·   Proven ability to manage tasks and possible technical testing
·   Extensive experience with data visualization
·   Proficiency in technical writing
·   Comfortable in using Microsoft Teams for collaboration
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