Skip to content

Job Openings

Workspace - BA/Engineer

King of Prussia, PA 19406

Posted: 11/06/2023 Employment Type: Contract Job Category: Engineering Job Number: 591091 Is job remote?: No Country: United States

Job Description

Target PR Range: MARKET RATE
*Depending on experience

Workspace – BA/Engineer 
Objectives of this role
·    Supporting the Brilliant at the Basics Project to help analyze/define project processes & procedures
·    Drive awareness of requirements across business units and identify substandard systems processes through evaluation of data
·    Determine and develop user support requirements for systems in production, to ensure maximum usability  
·    Ensuring Workspace solutions in BAU are operationally supported end to end

Technology Scope
·    Meeting space technology (Microsoft Teams Rooms, Local Presentation Rooms, Condeco/Scheduling Panels)
·    Digital Signage & Wayfinding Devices (Displays / Digital Signage Players)
·    Surface Hubs
·    Workspace Booking Devices
·    Smart Locker Hardware
·    Visitor Management Devices
·    Manipulation of data from site audits to facilitate standardization of our meeting room naming and overall Outlook listing of meeting rooms globally
·    Hosting workshops with stakeholders to obtain key inputs on Workspace Standards to help drive standardization project deliverables
·    Updating of established playbooks/runbooks with most current/updated information
·    Evaluation and assist with implementation of tracking mechanisms for Surface Hubs
·    Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
·    Creation of presentation decks around various Workspace standards to review and obtain approvals via established delivery boards
·    Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties
·    Oversee escalations of Workplace INCs and help drive them to closure
·    Provide data/trends to Workplace Experience around INCs to look at both technology challenges and opportunities for support enhancement
·    Ensure external vendors are meeting obligated SLAs for support tickets

Required skills and qualifications
·    Experience in generating process documentation and reports
·    Analytical abilities
·    Excellent communication skills, with an ability to translate data into actionable insights
·    Experience in operational support of technology
Preferred skills and qualifications
·    Bachelor’s degree (or equivalent) in information technology or computer science
·    Knowledge of Workspace solutions (Microsoft Teams Rooms, Surface Hubs, Digital Signage, AV technology, etc.)
·    Strong working knowledge of relevant Microsoft applications, including Visio
·    Proven ability to manage tasks and possible technical testing
·    Extensive experience with data visualization
·    Proficiency in technical writing
·    Comfortable in using Microsoft Teams for collaboration
Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.

Although this hasn't been an issue at The Planet Group, the staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at The Planet Group.

Wordpress Social Share Plugin powered by Ultimatelysocial