https://CAREERS.PLANET-PHARMA.COM/ en-us • Provide on-site technical support to participants during scheduled visits
• Assist participants with porting their mobile phones to the required platform
• Configure and pair Apple Watch devices with participant mobile phones
• Ensure proper installation of required applications and system settings
• Verify device connectivity, data synchronization, and functionality
• Troubleshoot basic technical issues related to mobile devices and wearables
• Provide clear instructions and guidance to participants on device use
• Document setup completion and any technical issues encountered
• Maintain compliance with data privacy, security, and study protocols

Education and Experience:
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years’) or equivalent combination of education, training, & experience.
• Years of experience refers to typical years of related experience needed to gain the required knowledge, skills, and abilities necessary to perform the essential functions of the job. Years of experience are not to be used as the only determining factor in establishing the job class or making employment selection decisions.

Knowledge, Skills and Abilities:
• Experience supporting clinical research or healthcare technology environments
• Familiarity with mobile device management (MDM) systems
• Experience working in participant-facing or customer support roles
• Ability to communicate information effectively
• Ability to troubleshoot and resolve issues on mobile phones and watches
• Strong customer service skills
• Ability to multi-task and pay close attention to detail
• Analytical and problem-solving skills
Pay Rate Range: $29.70 - $33.00/hr depending on experience ]]> Mon, 13 Apr 2026 00:00:00 EDT 1 *Max PR: 19/hr 

Role:
The Intake Specialist role works to support the Patient Assistance Program (PAP) through providing initial triaging of patient applications, including data entry and coordination of work through the appropriate channels as determined by established business rules.

Responsibilities:
•Completes the intake process of all applications into Customer Relationship Management System (CRM)
•Associates and tags all images to the patient, data enters all information including patient demographic information, physician information, drug information, and all relevant application data such as income information, household information and insurance information into the CRM
•Conducts initial assessment of application for missing information and completes missing information patient outreach process to obtain required data
•Completes initial assessment of simplified application
•Identify appropriate work flow based upon business rules
•Collaborate cross functionally to ensure processes are followed according to business rules and policies
•Ensure all patient cases are documented in the CRM in accordance with all business rules and policies
•Conduct renewal and year end recertification’s process as determined by the Patient Assistance Program
•Readily assists on special project within job scope to improve reimbursement optimization when requested by management
Manages incoming and outgoing mail

Qualifications:
•High school diploma or equivalent required. College or a 2-year Associate Degree is preferred
•A minimum of 1-3 years’ experience within an office or administrative setting
•Exposure to core insurance (Medical and Pharmacy Benefit) knowledge a plus
•Strong attention to detail and work independently with minimal direction
•High quality customer service skills
•Ability to express ideas clearly in both written and oral communications
]]> Fri, 10 Apr 2026 00:00:00 EDT 1 Target PR Range: 20-27/hr
*Depending on experience

Description

Product Development Science and Technology (PDS&T), Analytical Development - Lake County (AD-LC) is a global analytical sciences organization responsible for all CMC analytical activities related to the development of therapeutic biologic products.  Our scope includes diverse pipeline of innovative therapeutic biologics medicines, including monoclonal antibodies, antibody drug conjugates (ADC), and other novel modalities, and spans support from clinical proof of concept through the transition of analytical methods and testing to commercial labs to support product launch. 

The Analytical Development – Lake County group within PDS&T is responsible for support of programs that are preparing for commercial development.  The team leads commercial method development, optimization, robustness, and validation.  In collaboration with cross-functional partners, the team supports commercial formulation and process development studies.  The team also leads tech transfer of final methods to commercial testing labs in Operations QC across the network.  Key deliverables include product control strategies informed by analytical data and method understanding; robust analytical methods suitable for commercial QC labs; comprehensive data packages that drive product and process understanding; clinical supplies release testing and stability studies to establish clinical product dating; substantial clinical trial application and marketing authorization submission content.

The Analytical Development – Lake County group within PDS&T is looking for a contractor to support laboratory activities and routine testing.  Additional laboratory testing to be assigned as appropriate.  Associated training will be provided.

 

Key Responsibilities and Qualifications

 

•            BS in Chemistry (or similar field) 0 - 2 years of experience.

•            Experience with routine laboratory activities (e.g., sample preparation, weighing, pipetting, pH measurement, solution preparation, etc.) preferred.

•            Ability to maintain a laboratory notebook in compliance with Good Laboratory/Manufacturing Practices preferred.

•            Independent understanding and execution of established methods and techniques including operation of the relevant software required once training is complete.

•            Ability to multitask and work within timelines required
]]> Fri, 10 Apr 2026 00:00:00 EDT 1 Target PR Range: 57-67/hr
*Depending on experience

Project Manager I (non IT)
Responsible for coordinating, planning, and executing Eye Care brand team initiatives and projects within IMCO. The Project Manager will manage timelines, resources, and communications to ensure project goals are achieved on time and within budget. This role is also accountable for creating and maintaining a strong governance process to track project progress, ensure compliance, and drive accountability across all team activities.

Key Responsibilities:
• Lead and coordinate Eye Care brand team projects, delivering initiatives on-time and within budget. Ensure all projects align with IMCO standards, with regular monitoring and reporting against these key success criteria.
• Develop, implement, and maintain a robust governance process, prioritizing performance tracking for both financial and strategic imperatives.
• Manage budget processes (monthly forecasts, purchase orders, and vendor management).
• Oversee and enhance internal communications, manage team portals/sites and key documentation for easy access.
• Drive process improvements and support the implementation of modular content marketing plans in partnership with ACE and Marketing.
• Manage and maintain the Eye Care team calendar of events to coordinate activities and ensure alignment with key milestones and deliverables.

Qualifications
• 5+ years of project/program management experience, preferably in healthcare or related industries.
• Strong project management and financial (budget) acumen.
• Proven internal communication and stakeholder management skills.
• Experience with digital tools and project management platforms (e.g., SmartSheet, Content Management Systems).
• Demonstrated ability to establish governance processes and keep projects on track.
Success Criteria:
• Effective, on-time, and within-budget delivery of Eye Care projects.
• Strong, transparent governance with regular progress tracking and reporting.
• Positive collaboration across cross-functional teams.
• Compliance with all IMCO policies and procedures.
]]> Thu, 09 Apr 2026 00:00:00 EDT 1 Tue, 07 Apr 2026 00:00:00 EDT 1 Tue, 07 Apr 2026 00:00:00 EDT 1 Target PR Range: 20-30/hr
*Depending on experience

Major Responsibilities:
o Planning, scheduling, coordination and execution, in support of clinical supply project manager to ensure the timely availability of investigational drug supplies and related services to clinical sites and depots.
o Translates stability and packaging requests into an executed packaging design.
o Identifies, develops, communicates and tracks task completion dates, activities, logistics, and milestones in support of clinical supply project manager to ensure the timely availability of investigational drug supplies
o Responsible for creating appropriate protocol specific manufacturing and packaging work orders in concert with the clinical supply project manager.
o Responsible to complete tasks identified for the team.
o Responsible for inventory management system set up activities (i.e. Material masters, manufacturing requests, etc) to support clinical packaging operations
• Critical Success Factors
o A basic understanding of clinical development and global supply chain requirements.
o Competent in the application of standard business requirements (for example SOPs, Global Regulations).
o Understanding the importance of compliance in a regulated environment and be capable of applying this knowledge to daily work.
o Ability to work collaboratively within the dept as well as cross-functionally including interacting in a tactful, professional and effective manner.
o Ability to work effectively and professionally with those in the dept as well as QA, Analytical and any area interface.
o Ability to manage and prioritize multiple tasks.
o Basic Project Management skills.
o Good communication skills (both written and oral).
]]> Tue, 07 Apr 2026 00:00:00 EDT 1 The Desktop Support Specialist role provides hands-on, second-level technical support for end users in the offices located in Franksville, Wisconsin and Sturtevant, Wisconsin. This role is a critical part of the onsite IT presence, ensuring reliable technology services and a positive end-user experience for the Wisconsin offices.
Job Functions and Responsibilities •    Provide onsite Level 2 support for desktops, laptops, peripherals, telephony, mobile devices, and collaboration technologies, including advanced troubleshooting and issue resolution.
•    Perform installation, imaging, configuration, and deployment of end-user hardware and software, including Windows and Apple-based devices.
•    Act as the onsite escalation point for unresolved L1 incidents, ensuring timely resolution and clear communication.
•    Support new hire onboarding and employee offboarding activities, including device provisioning, account setup coordination, training, asset recovery, and secure data handling.
•    Deliver white-glove, executive-level IT support for local leadership and visiting executives, including rapid response and proactive issue prevention.
•    Manage assigned incidents, service requests, and tasks within the ITSM platform, meeting or exceeding defined SLAs and customer satisfaction targets.
•    Participate in Priority 1 (major) incident response, assisting with issue triage, onsite coordination, root cause analysis, and post-incident follow-up.
•    Provide onsite support for conference rooms, training rooms, and AV systems, including Microsoft Teams Rooms and other collaboration technologies.
•    Coordinate with global and regional IT teams (L1, L3, infrastructure, security, and vendors) to resolve cross-functional issues.
•    Maintain accurate documentation of incidents, solutions, asset inventory, and standard operating procedures.
•    Ensure compliance with company Information Security policies, device standards, and data protection requirements.
•    Support local IT projects, office moves, technology refreshes, and site initiatives as required.
•    Participate in on-call or after-hours support rotations as needed to support business continuity.
•    Perform additional duties assigned by IT Service Delivery leadership. Job Requirements and Qualifications •    2–4 years of progressively responsible experience in desktop support, onsite IT support, or service desk environments.
•    Demonstrated experience providing onsite Level 2 support and acting as an escalation point for complex technical issues.
•    Experience supporting executive or VIP users in a professional services or corporate environment preferred.
•    Strong working knowledge of: o    Windows 10 and Windows 11
o    Microsoft 365 applications and services
o    Active Directory and user/device management
o    Mobile device platforms (iOS and iPadOS)
o    Collaboration and AV solutions (Microsoft Teams, Teams Rooms, Webex, or similar) •    Hands-on experience with ITSM ticketing systems and incident/problem/change processes.
•    Excellent customer service mindset with strong verbal and written communication skills.
•    Ability to prioritize work, manage multiple issues simultaneously, and balance urgency with sound judgment.
•    Strong attention to detail and commitment to documentation and process adherence.
•    Ability to work independently onsite while collaborating effectively with remote teams.
•    High school diploma or equivalent required.
•    Bachelor's degree in information technology, Computer Science, or a related field preferred. Work Environment •    Onsite role based in the Sturtevant, Wisconsin office; travel to the Franksville, Wisconsin office as required.
•    Frequent interaction with end users, local leadership, and visiting executives.
•    Occasional lifting and movement of IT equipment (laptops, monitors, peripherals).
•    May require occasional after-hours or weekend support during critical incidents or planned activities.





 
Pay Rate Range: $20-23/hr depending on experience  ]]> Thu, 02 Apr 2026 00:00:00 EDT 1
• Assist with pre- and post-payroll auditing/reconciling procedures and troubleshoot anomalies.
• Generate and distribute standard and ad hoc payroll reports as required for partner teams.
• Process Daily Department Mail
• Assist with completing employment verifications
• Assist with collection and record keeping of overpayments
• Assist with Historical Correction data entry for time tracking
• Unemployment management
• Occupational Statistics reporting
• Assist with Monthly Tax & Garnishment Reconciliation and
• Assist with Payroll Accrual reporting
• Monitor and respond to inquiries sent to the shared Payroll inbox and partner ticketing management system

Education and/or Experience
• General Payroll-related experience
• Strong organization skills
• Microsoft Office
• Prior HCM system navigational knowledge
• Workday knowledge preferred but not required
 ]]> Tue, 31 Mar 2026 00:00:00 EDT 1