Job Details
Posted 20 May, 2026
Job Id: 628014
Customer Account Representative
Job Description
Target PR Range: 19-25/hr
*Depending on experience
Job Description:
The Customer Account Representative serves as a key liaison between client and its customers, supporting high-volume order processing and customer service operations for the U.S. business. This role is responsible for managing the order-to-cash process, including order entry, issue resolution, and coordination with cross-functional teams.
Key responsibilities include:
Processing customer orders via SAP (phone, email, and EDI) with same-day accuracy
Responding to customer inquiries and resolving issues in a timely and professional manner
Supporting order-to-cash activities, including pricing, inventory coordination, and shipment logistics
Collaborating with internal teams (contracts, credit, logistics) to resolve discrepancies and ensure accurate order fulfillment
Maintaining customer account records and compliance documentation (e.g., licensure)
Managing multiple priorities in a fast-paced, high-volume environment
Minimum Required Qualifications:
High School diploma or equivalent
2-5 years of customer service experience, preferably in a high-volume or phone-based environment
Strong verbal communication skills and ability to handle customer interactions professionally
Ability to work independently, problem-solve, and adapt in situations without strict SOPs
Basic to intermediate proficiency with Microsoft Office (including Excel)
Ability to manage multiple priorities under time constraints
Preferred / Nice to Have Qualifications:
Experience with SAP or other ERP systems (trainable)
Experience in order entry, order management, or order-to-cash processes
Prior experience in pharmaceutical, healthcare, or regulated environments
Experience in call center, hospitality, retail, or other customer-facing roles
Strong analytical and organizational skills
Equal Opportunity Employer
We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.
Fraud Alert
Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.
