Job Details
Posted 4 June, 2026
Job Id: 628286
Customer Service Representative II (Call Center)
Job Description
This section focuses on the main purpose of the job in one to four sentences. Serves as primary contact for customer inquiries, order processing, and coordinating customer service needs with other functions as required (such as with product availability issues). Serves as customer contact (by telephone or fax) regarding such matters as ordering, scheduling, and shipping. This section contains a list of five to eight primary responsibilities of this role that account for 5% or more of the work.The incumbent will perform other duties assigned.
1. Responds to telephones, fax, and web product and service orders, obtains usage and inputs sales order data and/or product service calls into order fulfillment system.
2. Resolves routine and some non-routine customer questions, complaints, and requests.
3. Investigates problems related to shipment of products, credits, and new orders. 4. Through the ordering process obtains information on the amount, type, and stock on hand. May also expedite orders, and initiate action to replenish stock.
5. May setup new accounts, maintain other records, prepare required reports.
Equal Opportunity Employer
We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.
Fraud Alert
Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.
