Job Details
Posted 26 June, 2026
Job Id: 628507
Patient Access Liaison (US, Various locations)
Job Description
Remote based roles based in; West, Pac. NW, Midwest, SE, NE
This role is a patient-centered advocacy position focused on helping individuals overcome barriers to access and adhere to their prescribed therapies. Acting as a dedicated guide throughout the treatment journey, you will blend empathy with operational expertise to navigate complex insurance processes, interpret benefits, and resolve coverage challenges like appeals and prior authorizations. Additionally, you will coordinate directly with specialty pharmacies to troubleshoot logistics, manage treatment scheduling, and guide patients through enrollment in financial assistance or copay programs.
Beyond direct patient support, the role relies heavily on cross-functional collaboration and meticulous compliance. You will build strong partnerships with healthcare providers, reimbursement liaisons, and internal teams to ensure seamless care transitions and share insights that improve overall access. To maintain high standards of quality and patient satisfaction, you will be responsible for accurately documenting all interactions within a CRM system while strictly adhering to standard operating procedures (SOPs) and HIPAA regulations.
Requirements:
- 8+ years’ experience in patient access, reimbursement, case management, or healthcare navigation (pharma/biotech/specialty pharmacy/HCP setting preferred).
- Strong knowledge of buy-and-bill or physician-administered therapies.
- Proven skills in benefit verification, prior authorization, appeals, and payer reimbursement strategies (including CPT/HCPCS coding).
- Proficiency with CRM platforms (Salesforce, PowerBI) and digital communication tools.
- Understanding of HIPAA, FDA, OIG, and pharmacovigilance requirements.
- Ability to support bilateral treatment planning.
- Bachelor’s degree in nursing, public health, social work, healthcare administration, life sciences, or related field (advanced degree or certification a plus).
- Prior Authorization Certified Specialist (PACS) credential preferred.
Equal Opportunity Employer
We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.
Fraud Alert
Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.
