Job Details
Posted 24 August, 2026
Job Id: 630285
Product Complaint Analyst 2
Job Description
Target PR Range: 36.25-45.00/hr DOE
Summary
Participate in product quality activities, for complaint investigations of company products. Facilitates cross functional discussions in identifying, documenting, analyzing and reporting quality issues and ensuring that customer feedback is appropriately evaluated. Facilitate functional area initiatives as needed. Provide colleagues support as needed.
Key Responsibilities
– Reviews individual cases, assess for potential adverse events for escalation to Regulatory in a timely manner – Reviews individual for the evaluation of complaints, including assessment, investigation, containment, for determination of escalation – Ensures adequacy of complaint records to GMP Standards (e.g. investigations, CAPA, NCs) – Participates and conducts tasks associated with rotational monitor activities of Quality Assurance escalation mailbox – Facilitates the evaluation of complaints, including assessment, investigation, containment, review, approval and determination of on-going needs – Participates, facilitates, and/or supports complaint investigations and resulting CAPA activities – Completes other activities as assigned
Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.
Qualifications
Minimum Requirements – Bachelor’s Degree – 1-3 years recent experience in Quality/Regulatory Affairs in a in vitro diagnostics device or medical device company
Equal Opportunity Employer
We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.
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