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Business Support Specialist

Mettawa, IL 60045

Posted: 11/12/2025 Employment Type: Contract Job Category: Project Management Job Number: 623684 Is job remote?: Hybrid Country: United States

Job Description


Target PR Range: 35-45/hr
*Depending on experience

Job Summary:
The international pricing excellence team is responsible for maintaining systems and tools in compliance with the current pricing policy as well as being a central hub for pricing and reimbursement data to help drive decision making. This role is responsible for supporting our pricing systems through issue resolution, data verification, enhancement testing, and collaborating with cross-functional stakeholders.

Key Responsibilities:
1. Track systems help desk tickets submitted and resolutions
2. High level trouble shooting and issue investigation
3. Collaborate with Business Technology System (BTS) function regarding issue resolution
4. Provide status updates to the business team on issues & enhancements
5. Verify/test system fixes
6. Provide system operations support to keep business decisions workflows active
7. Conduct system verification to ensure accuracy of prices and monitor general health of the systems including but not limited to:
a. Running price validation reports comparing internal and external data sources
b. Verify pricing information is flowing through adequately with other internal systems and platforms.
c. Consolidate and report back observations back to relevant internal stakeholders to assess need for further actions or improvements.

Qualifications:
• Knowledge of basic project management concepts and practices.
• Strong organizational and communication skills
• Ability to work independently and as part of a team
• Strong troubleshooting and customer service skills
• Ability to prioritize tasks and manage time effectively
• Understanding or familiarity with operating systems or management of large sets of data
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About Mettawa, IL

Discover exciting job opportunities in the vibrant area around Mettawa, Illinois! Nestled in Lake County and in close proximity to the bustling metropolis of Chicago, Mettawa offers a unique blend of suburban charm and urban convenience. With a thriving economy, proximity to Lake Michigan for weekend getaways, and attractions like the Chicago Botanic Garden and the Ravinia Festival, Mettawa provides unparalleled growth potential and a high quality of life. Explore our job listings today and consider building your career in this enchanting region filled with beautiful parks, charming art galleries, diverse dining options, and easy access to world-class entertainment. Join us in experiencing the best that the Land of Lincoln has to offer!