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Business Analyst II

New Haven, CT 06510

Posted: 06/02/2023 Employment Type: Contract Job Number: 567785-1 Is job remote?: No Country: United States

Job Description

TOP 3 SKILLS: (1) CUSTOMER SERVICE SKILLS, BEING ABLE TO COMMUNICATE ACROSS ALL BUSINESS AREAS (CUSTOMER OPS, ACCOUNTING, CREDIT RISK) (2) GOOD UNDERSTANDING OF OVERDUE INVOICES - AR BACKGROUND, (3) GOOD COLLABORATION SKILLS TO ABLE TO POSITIVLEY INTERACT ACROSS MULTIPLE BUSNIESS UNITS.

This is what you will do:
At this company, we work together across global boundaries to make an impact and find answers to challenges. We do this with the upmost integrity even in the most difficult situations because we are committed to doing the right thing. As Business Analyst II, based in New Haven, CT, you will play a pivotal role in channeling our scientific capabilities to make a positive impact on changing patients’ lives.
The Business Analyst II is responsible for overseeing U.S. accounts receivables balances, exhibiting superior customer service qualities while maintaining compliance and adherence to the company's policies and control structure. This position will be a key member of a cross-functional team adding value to the global Order to Cash processes, including: the accounts receivable aging, reporting and analysis, customer relationships and business partner outreach.
Specifically, we are seeking an individual with the traits listed below:
  • Motivated self-starter who is detailed, results and process oriented with a focus on effective and efficient improvements
  • Strong collaboration and people skills, comfortable working with a cross-functional and collaborative team and effectively able to deal with all levels of personnel across geographies
  • Organized individual with the ability to manage multiple priorities while maintaining high performance standards
  • Superior problem solving and analytical skills and ability to work in a highly visible, deadline-oriented position and environment
You will be responsible for:
The position and its responsibilities will be focused on the U.S. accounts receivable of a >$4B business unit of AstraZeneca, requiring a high degree of customer service skills and financial proficiency. Significant interaction with customers and cross-functional teams (such as Finance, Accounting, Customer Operations, Global Order to Cash, etc.) will be required.
Accounts Receivable & Aging Analysis
  • Monitor the accounts receivable of U.S. operations, identifying overdue balances timely
  • Investigate historical data to identify and summarize payment application issues, unclaimed credit notes, etc.
  • Develop reporting and analysis to track progress of accounts receivable collections and improvement to aging
  • Attend key meetings, providing commentary and analysis of U.S. accounts receivable and customer aging status
Customer Service Focus
  • Provide thorough and accurate documentation to customer accounts
  • Contact customers with overdue accounts and attempt to collect the overdue amounts
  • Resolve customer issues and complaints concerning billings
  • Exhibit familiarity with laws related to debt collection
Business Partnership and Stakeholder Management
  • Collaborate with third-party service organization and internal Global Finance Services teams throughout the Order to Cash process
  • Function as the point for U.S. accounts receivables escalations or questions, whether from customers or internal
  • Support the definition and standardization of global Order to Cash processes as the integration of this company with its partner progresses

You will need to have:
Minimum Requirements:
  • Bachelor’s degree or higher in a relevant field (Management, Finance)
  • 3-6 years of experience in similar roles
  • Excellent interpersonal and organizational skills with ability to meet strict deadlines

Skills
  • Highly self-motivated, driving for results
  • Excellent communication skills, written and oral, including communication with customers
  • Proven experience as a collection specialist or similar role
  • Intermediate level with Microsoft Office Products

We would prefer for you to have:
  • MBA/MSA
  • Experience in Pharmaceutical/Biotechnology industry is a strong plus
  • Experience with SAP preferred

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.

Planet Pharma is an equal opportunity employer. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.

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About New Haven, CT

Ready to launch your career in the vibrant area around New Haven, Connecticut? Explore a plethora of exciting job opportunities in this bustling hub of innovation and culture. Boasting renowned landmarks like Yale University, the historic Shubert Theatre, and the stunning New Haven Green, this region offers a perfect blend of urban charm and natural beauty. With a thriving arts scene, delectable cuisines like the classic New Haven-style pizza, and an array of outdoor recreation options at East Rock Park and Long Wharf, this area is a haven for career growth and work-life balance. Join us in discovering the endless possibilities that await your professional journey in this enchanting corner of the Constitution State.

Although this hasn't been an issue at Planet Pharma, the staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.