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Customer Service Rep. I

Morrisville, NC 27560

Posted: 06/02/2023 Employment Type: Contract Job Category: Customer Service Job Number: 568468-1 Is job remote?: No Country: United States

Job Description

Target Pay Rate: 19.68/hr **salary will be commensurate with experience 

Summary:

The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities:

Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Skills:

Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage one's time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook or data entry software.

Education/Experience:

High school diploma or GED preferred. 0-2 years customer service related experience required.


**CO/NY candidates may not be considered 

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.

Planet Pharma is an equal opportunity employer. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.

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About Morrisville, NC

Ready to take the next step in your career? Explore our job opportunities in the vibrant area surrounding Morrisville, North Carolina! Nestled in the heart of the Research Triangle Park, this region offers an exceptional blend of bustling tech hubs, picturesque green spaces like Lake Crabtree County Park, and a lively cultural scene boasting the North Carolina Museum of Art and the Duke Energy Center for the Performing Arts. Indulge in the area's diverse culinary scene, catch a game at the PNC Arena, home to the Carolina Hurricanes, or simply relax at Umstead State Park. Embrace the charm and endless growth opportunities that Morrisville and its surroundings have to offer - your dream job could be just a click away!

Although this hasn't been an issue at Planet Pharma, the staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.