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IT Technician
Job Description
FLSA Status: Non-Exempt
Department:
Location: Carlsbad, CA
Reports To: IT Director
Position Description
Reporting to IT Director, the IT Technician is responsible for providing project management in assigned area(s) of responsibility, which includes technical support, vendor management, software/hardware installation, and maintenance.
Responsibilities include maintaining software systems; performing system problem solving; creating new user accounts; meeting with users to define business needs; performing project management; Supporting office-related technological issues like computers, networks, and printers.
Principal Duties and Responsibilities
• Performing upgrades, maintenance, and implementing system modifications.
• Supports, troubleshoots, and upgrades applicable system infrastructures.
• Work with onsite business leaders and remote IT management.
• Providing support to all users and being the main point of contact for IT-related matters.
• Provides technical end-user support, including researching user complaints, researching issues, answering technical questions, and/or assisting with application revisions.
• Creating new user accounts and deactivating user accounts.
• Monitors and maintains systems to ensure system integrity and security.
• Maintain hardware and software inventory.
• Perform all other related duties as assigned.
Requirements
• 3+ years of end-user support in a Windows environment.
• Proficient in infrastructure, including TCP/IP, web, and cloud services.
• Ability to fulfill project tasks on time.
• New PC installation, deployment, and troubleshooting.
• Fulfill direction from corporate IT.
• Excellent written business communications.
• Reliable transportation
Equal Opportunity Employer: We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.
Fraud Alert: Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.
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