Search Jobs
Project Director / Vice President of Client Delivery
Job Description
Location: Tokyo (office-based)
Employment Type: Permanent, Full-Time
Direct Reports: Operations Team
Company Overview
The client is a global pharmaceutical and life sciences benchmarking and advisory firm, operating across multiple continents. The organisation supports pharmaceutical and biotech clients through a highly specialised, data-driven benchmarking and audit methodology, built on a large global database of face-to-face observations and performance metrics. Their work focuses on accelerating performance and improving strategic alignment across commercial, medical, market access, and account planning execution. Due to the niche nature of their offering and strong client demand, the business is in a high-growth phase, creating opportunities for senior leaders to play a key role in shaping operations and scaling delivery capability.
Role Purpose
This role acts as both a strategic partner and operational leader to the Japan Country President. As the Japan business continues to expand its service offering and delivery scope, this individual will lead operational excellence, aligned closely with global operations.
A core part of the role is building and strengthening project delivery capability, developing team members, and ensuring high-quality execution across client engagements as the organisation moves into its next phase of growth.
Key Responsibilities
- Provide operational leadership and direction to Project Management, Analysis, and Field Operations teams.
- Partner with the Japan Country President on P&L oversight, including participation in quarterly business reviews and monthly leadership meetings.
- Support annual forecasting and business planning processes for the Japan business.
- Work closely with Global Operations leadership to align on best practices, processes, standards, and systems, driving consistency and efficiency across the organisation.
- Collaborate with the Global Client Partnership team and delivery teams to manage senior client relationships, with a focus on client satisfaction and operational quality.
- Step in to lead project delivery where Project Directors or Project Managers face capacity constraints. This includes:
- Brand performance analysis and hypothesis development
- Sense-checking workbooks and outputs with clients
- Project brief and debrief preparation and refinement
- Delivery of final client presentations
Essential Skills & Experience
- Background in in-house pharmaceutical sales management, marketing leadership, business unit leadership, or management consulting, with strong senior-level client exposure.
- Experience operating at a senior leadership level, including people development, coaching, and performance management.
- Commercially minded and results-focused, with the ability to support business growth and client retention.
- Strong interpersonal and communication skills, able to adapt style to different audiences and clearly “tell the story” behind insights.
- Credibility and confidence engaging with senior stakeholders within client organisations.
- Comfortable working independently while leading and developing teams.
- Demonstrates gravitas, judgement, and the ability to challenge constructively and deliver practical solutions.
Equal Opportunity Employer: We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.
Fraud Alert: Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.
Share This Job:
Related Jobs:
Are you sure you want to apply for this job?
Please take a moment to verify your personal information and resume are up-to-date before you apply.