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Data Management Specialist
100 College Street New Haven, CT 06510 US
Job Description
The contractor will, as required, review orders for program compliance, ensure shipments align with distribution models and applicable REMS controls, onboard and maintain customer accounts, and produce/interpret operational reports. The ideal candidate is proactive, analytical, hands-on, comfortable with large datasets, proficient in Excel, and SAP, and can drive timely issue resolution.
Main Responsibilities
- Data Validation and Matching: Validate and reconcile data across multiple systems; perform manual matching to ensure accuracy and completeness.
- Issue Resolution: Engage with facilities, suppliers, and internal teams to investigate discrepancies, correct data, and document resolutions.
- Master Data Testing: Execute test cases for master data improvements; log defects, retest fixes, and support cutover/validation activities.
- Order Compliance Review: Review customer orders for compliance with internal programs and verify shipments align with distribution models and REMS where applicable.
- Account Onboarding and Maintenance: Set up new accounts, perform monthly outreach, capture required updates, and provide timely support via phone and email.
- Order Management Support: Process sales orders, emergency orders, service requests, and advance exchange programs in line with SOPs, WIs, and GxP expectations.
- Reporting and Insights: Build and update recurring reports; use Excel/SAP data to highlight exceptions, trends, and actions.
- Documentation and Controls: Maintain accurate records, approvals, and audit trails; follow SOPs and work instructions.
- Continuous Improvement (Execution-Focused): Identify quick wins to reduce errors and cycle time; escalate systemic issues with clear evidence and recommendations.
Qualifications
- Experience: 3–5+ years in data management, supply chain, or order management; experience in regulated environments (GxP, REMS, or similar) preferred.
- Technical Skills: Advanced Excel (lookups, pivot tables), SAP user experience (master data, order processing, reporting), comfort with large datasets and reconciliations.
- Analytical Ability: Strong problem-solving and root cause analysis; able to interpret and produce operational reports and turn insights into actions.
- Process and Compliance: Familiarity with SOPs, WIs, and change control; high attention to detail and accuracy.
- Communication: Clear written and verbal communication; responsive stakeholder coordination with facilities, suppliers, and internal teams.
- Traits: Proactive, hands-on, results-oriented; reliable follow-through; thrives in a fast-paced, execution-heavy environment.
- Education:
- Six sigma certifications preferred
Equal Opportunity Employer: We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.
Fraud Alert: Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.
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