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Equipment specialist (Entry level)
Job Description
*depending on exp
Summary:
Delivers service and support to our customers which includes Preventive Maintenance of and/or Multivendor Products. This support will include troubleshooting and repair of minor issues related to maintenance requirements, post maintenance testing and calibration. Represents the face of to the customer and drives best-in-class customer service, responsiveness and professionalism in all customer interactions.
Responsibilities:
• Provide scheduled preventative maintenance for contract customer
• Drive toward zero service recalls
• Complete assigned preventive maintenance calls at customer site within prescribed time frame and established performance standards
• Demonstrate knowledge of and adherence to service agreement provisions to provide adequate billing information to the customer
• Educate and promote the purchase of training, support, software, laboratory services products, consumables and field installed computer hardware/software upgrades
• Maintain updated documentation around dispatch, inventory and service support functions of the job
• Perform timely uploads and downloads of required data to ensure the integrity of service system(s)
• Accountable for assigned company assets to include: Tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
• Manage appropriate levels of inventory to ensure adequate supply and records are maintained
• Proactively develop technical and soft skills to maintain and enhance value proposition to the customer
• Display exceptional written and verbal communication skills and actively interface with peers and customers
• Develop organization awareness of other functional groups and product lines to direct customers or others to appropriate resources
• Seek higher level certification through participation in company sponsored training & development offerings
• Complete all administrative tasks to include but not limited to time reporting, LMS trainings, etc.
• Ability to travel by air, vehicle and/or other means of transportation as business requires
• Must have a valid driver’s license; While performing the duties of this job, the employee must safely operate a motor vehicle at all times
Basic Qualifications:
• Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, Information Technology or related discipline including military experience.
Preferred Requirements:
• Associate’s degree
• Experience in HVAC, refrigeration and facilities maintenance is a plus
• Experience using Microsoft 365
• Exposure to analytical equipment and/or lab environment
• Knowledge of laboratory safety practices
• Certification of company training on equipment
• Strong interpersonal skills; team player with customer satisfaction focus
• Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions
• Ability to communicate clearly and effectively with peers, managers, customers and other technical support professionals is critical to successful performance in this role
• requires
• The physical demands defined are representative of those that must be met by an employee to successfully perform the essential functions of this job: Regularly be required to walk, stand, sit and talk or hear; to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. Occasionally required to climb or balance; stoop, kneel, crouch, or crawl. Frequently lift and/or move up to 50 pounds, and occasionally lift or move weights up to 100 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
Must haves:
Tech background
Someone Tech-saavy
Fast learner who is adaptable
Nice to haves:
Previously background in a similar role.
Lab Bench experience (processing chemist or Sample processor) typically transitions well.
There is a possibility for full time conversation based on the performance.
Equal Opportunity Employer: We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.
Fraud Alert: Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.
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