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GCO LP, Associate (Learning Enablement & Operations)
Job Description
*Depending on experience
Job Summary
The Training and Development Associate on the GCO Global Learning and Performance Learning Enablement & Operations Team supports training events (e.g., New Hire Training, Semester Meetings, Launch Training) in both virtual and live settings. In this vital role, you will be responsible for communicating and collaborating with business unit trainers and leaders on training events, materials, processes, and systems. This individual must have strong written and verbal communication skills, the ability to identify needs, streamline processes, and meet deliverables. This role will help support and understand current operations, redefine processes, and lead into a seamless and efficient operating model.
This position is a hybrid role and will require candidate to support in-person trainings and meetings at headquarters in Thousand Oaks, CA.
Responsibilities of this position will include:
• Support commercial training events for multiple business units (including logistical support during an event)
• Management of participant rosters
• Run and/or distribute reports from various systems (e.g., LMS, Tableau, Zoho)
• Manage communication for training classes (e.g., welcome/travel logistics letters)
• Send communications to participants and coordinate with trainer on class participant responses.
• Reserve conference rooms/neighborhoods, order catering, and manage badge access requests.
• Onsite support during live training events (e.g., post signage, provide office supplies, technical support)
• Managing class surveys (i.e., collecting results/communicating results, archiving)
• Archiving of certain training records (e.g., certifications, training rosters)
• Understand and help support trainers with training tools and technologies (e.g., LMS, Learning Hub, SharePoint, Trainers Toolbox)
• Help trainers with creating playlists in Learning Hub or updating SharePoint sites, if necessary
• Manage/update new hire checklists and LMS assignment vehicles.
• Collaborate with management on calendars and event planning.
• Monitor specific email inboxes to answer questions, provide information and/or resolve issues.
• Print and ship training materials, as needed.
• Review existing files to ensure audit readiness
• Assist in providing documentation for inspections/audits.
• Adhere to processes and standards and suggest improvements.
• Support and drive special projects as needed.
Preferred Qualifications
• Bachelors degree and 2 years in Learning and Development, Event Management, Business, Pharmaceutical/ Biotechnology Industry, Admin Support OR
• Previous job experience in Learning and Development in the Pharmaceutical/ Biotechnology Industry
• Proven ability / experience coordinating small to large training events.
• Experience with managing relationships with competing demands and priorities
• Strong customer service skills
• Strong time management, organization, and prioritization skills
• Strong problem-solving skills
• Strong written and verbal communication skills
• Exceptional attention to detail with the ability to multi-task
• Ability to work well in teams and interact effectively with various levels of management.
• Willingness to be flexible to meet team goals and priorities.
• Strong computer and database skills with Microsoft Word, PowerPoint, Excel, Outlook, and Teams
• Experience with databases and business analysis tools (e.g., Tableau, Power BI, SharePoint, Learning Management Systems) a plus.
• Able to lift 25 lbs.
Equal Opportunity Employer: We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.
Fraud Alert: Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.
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