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Product Surveillance Associate
13900 W. Grandview Parkway Sturtevant, WI 53177 US
Job Description
The Product Surveillance Associate plays an integral role in post market compliance with following global regulations.
Work with minimal supervision and requires a high degree of interaction with customers, health care professionals and employees at all levels within the organization.
Reviewing product evaluation reports from field service technicians.
Processing the field inquiries received by phone, electronic or verbal correspondence in accordance to applicable SOP(s).
Provide technical support and remote troubleshooting guidance as needed.
Conduct follow up activities to be able to close records in a timely manner.
Complete investigations which may include execution of product returns and subsequent evaluations, reviews of manufacturing records, and assuring proper approvals are obtained as part of closures.
Execute the activities of processing complaints in accordance with the Company Quality System.
BS in a Physical Science or Engineering or Equivalent Experience Required
Experience in Quality Assurance and/or other regulated industry or similar experience required
Strong technical writing and general problem-solving skills required
Requires Vision Assessment (20/20 near visual acuity & acceptable color vision)
Pay Rate: $22/hr
Equal Opportunity Employer: We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.
Fraud Alert: Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.
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