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Business Application Manager
Job Description
The Business Application Manager is responsible for the assigned application (CTMS) that directly or indirectly supports the management, set-up, conduct, analysis and/or reporting of Clinical Trials for Clinical Operations Chapter area.
Key Accountabilities:
- Provide implementation and operational management support for the software application
- Works independently to accomplish his/her responsibilities related to the assigned application(s)
- Partner with internal and external stakeholders to improve business application capability and processes supported by the application
- Clearly and effectively communicate application modifications, changed processes and problem-solving results to affected groups and leadership
- Responsible to thoroughly investigate reported incidents that involve applications abnormalities, failures or defects by leveraging technical/business expertise
- Recommends/Implements technical and procedural improvements to ensure effective use of application
- Promptly respond to urgent technical issues regarding system failures and escalate as necessary
- Assist in development of training content, guides and associated documentation, that helps onboard the users on the assist application(s)
- Participates in cross-functional groups focused on improving/maintaining high data quality in the assigned application(s)
- Partner with IT counterpart to maintain oversight of the business application(s) backlog, including specification/requirement management, acceptance testing, validation, documentation, data classification/security and user management (if applicable)
- Train and support CDMA/Clinical Operations employees in technical use and troubleshooting of the e-Solution, reports and monitoring activities
Requirements:
- Minimum Bachelors or advanced degree in Computer Science, Information Systems or related field or equivalent combination of education and work-related experience in the clinical trial field
- At Least 7 years of business/ system analysis/ analytical experience
- Comprehensive experience analyzing and solving business situations
- Ability to communicate difficult concepts and negotiates with others to adopt a different point of view
- Excellent organizational, communication, and demonstrated expert data management skills including working knowledge of cross-functional areas
- In-depth understanding of Agile methodology
- Experience with Diagnostics and/or Pharmaceutical Information Systems is a plus
- Prior CTMS experience is preferred.
- A comprehensive understanding of the clinical development process is a plus
Pay ranges between 45-50/hr based on experience
Equal Opportunity Employer: We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.
Fraud Alert: Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.
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