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Supply Chain Operations Associate
Remote Remote, IL 60062 US
Job Description
1. Provides dedicated service to company trading accounts, functioning as the primary account contact on all operational matters.
2. Researches and resolves issues relating to order/picking/shipping errors, damaged shipments, deductions.
3. Supports implementation of customer agreements (ADA/WPAs) to ensure proper application of terms and compliance. Interfaces with Trade, Finance, QA and other cross functional teams on a regular basis.
4. Evaluates all customer sales orders prior to release, ensuring volumes are appropriate based on defined parameters, including market inventory and service levels. Incorporates forecasted demand changes due to market dynamics and event management into the order review process. For international markets, ensures orders meet minimum order quantity and lead time parameters.
5. Ensures optimal product availability in market distribution channels. Continuously analyzes inventory and service levels to maintain target performance. In the event of constrained product supply, manages inventory allocation based on customer Days On Hand (stock vs. demand) and historical ordering patterns, coordinating with other supply chain colleagues on supply replenishment schedules.
6. Participates or leads account review meetings with commercial and finance management if needed. Highlights key issues and recommends action if escalation is required.
7. Detects, reports, and tracks to resolution system issues (SAP or other systems) which may impact order processing, cash application or other Order To Cash Functions. Proposes process improvements.
8. On going process improvements and training
- Manages total weekly order volumes of 225-250 orders totaling $60MM in gross sales (across the entire team).
- Ensures proper market inventory to maintain 98% or higher service levels for core brands.
- Ensures sales order volumes are appropriate based on DOH vs. budget and expected demand.
- Ensures that Line Fill Rate and Perfect Order metrics meet or exceed target of 98% performance.
- Reports to Sr. Manager Supply Chain Operations.
- Member of a team of 3-4 Associates
Qualifications:
Required
- Minimum 4 years' experience in Supply Chain operations.
- Excellent understanding of supply chain, customer service and accounts receivable functions.
- Strong SAP or other ERP software knowledge.
- Proficiency in Microsoft Office, especially Excel.
- Excellent analytical and communication skills.
Preferred
- Bachelor of Science Degree.
- Experience in Life Sciences.
Equal Opportunity Employer: We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.
Fraud Alert: Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.
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