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Rep, Customer Service
Remote Location State Of Ca, CA 94203 US
Job Description
Target PR Range: 19-22/hr
*Depending on experience
Summary:
The main function of a call center/customer service specialist is to interact with patient's to provide information in response to inquiries about products, medical inquiries, and to handle complaints. A typical Patient Support Agent is responsible for determining the patient's issue, offer possible solutions or providing follow-up as needed. Patient Support Agents may be inbound, outbound or a combination of both.
Job Responsibilities:
- Provide patient education on valvular heart disease and company products.
- Contact patients to respond to inquiries or to notify them of case updates.
- Refer patient grievances to designated departments for further investigation.
- Keep records of patient interactions via digital patient database, recording details of inquiries, complaints, and comments, as well as actions taken.
- Collaborate with employees across all business units.
Skills:
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
- Ability to work independently, prioritize, and manage ones time.
- Ability to accurately document and record customer/client information into a CRM.
- Previous experience with computer applications, such as Microsoft Word and Excel.
- Previous experience with Microsoft Outlook and Teams a plus.
Education/Experience:
- High School Diploma or GED
- 2-4 years customer service experience
- Healthcare call center or in healthcare setting experience required
Equal Opportunity Employer: We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.
Fraud Alert: Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.
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