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Rep, Customer Service

State Of Ca, CA 94203

Posted: 05/19/2024 Employment Type: Contract Job Category: Customer Service Job Number: 606338 Is job remote?: Yes Country: United States

Job Description


Target PR Range: 19-22/hr
*Depending on experience

Summary:

The main function of a call center/customer service specialist is to interact with patient's to provide information in response to inquiries about products, medical inquiries, and to handle complaints. A typical Patient Support Agent is responsible for determining the patient's issue, offer possible solutions or providing follow-up as needed. Patient Support Agents may be inbound, outbound or a combination of both.

Job Responsibilities:
  • Provide patient education on valvular heart disease and company products.
  • Contact patients to respond to inquiries or to notify them of case updates.
  • Refer patient grievances to designated departments for further investigation.
  • Keep records of patient interactions via digital patient database, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Collaborate with employees across all business units.

Skills:
  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
  • Ability to work independently, prioritize, and manage ones time.
  • Ability to accurately document and record customer/client information into a CRM.
  • Previous experience with computer applications, such as Microsoft Word and Excel.
  • Previous experience with Microsoft Outlook and Teams a plus.

Education/Experience:
  • High School Diploma or GED
  • 2-4 years customer service experience
  • Healthcare call center or in healthcare setting experience required
*CO/NYC candidates might not be considered

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.

Planet Pharma is an equal opportunity employer. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.

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About State Of Ca, CA

Explore job opportunities in the vibrant State of California, known for its endless sunshine, diverse culture, and countless growth possibilities. From the iconic Hollywood Sign to the stunning Golden Gate Bridge, this state is brimming with landmarks and attractions. Indulge in delectable cuisine in San Francisco's Chinatown or catch a show at the Disneyland Resort in Anaheim. With renowned art galleries like the Getty Center in Los Angeles and top-tier sports teams like the LA Lakers, California offers a blend of professional opportunities and exciting experiences. Embrace the charm and allure of this region while advancing your career. Discover your next career move in the Golden State today!

Although this hasn't been an issue at Planet Pharma, the staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at Planet Pharma.