Job Details
Posted 28 April, 2026
Job Id: 627223
HR Service Center Operations Manager
Job Description
As an HR Service Center Operations Manager, you’ll be responsible for the HR4U Service Center’s strategic engine, setting and governing the standards that enable HR4U to deliver a predictable, compliant, and scalable enterprise, service experience for employees across the globe.
A Typical Day in this role might look like:
- Owning and maintaining service governance, including decision rights ensuring clear purpose and defined business rules.
- Leading SLA/OLA design and strategy, ensuring alignment with business expectations, risk controls, and operational capacity.
- Maintaining governance standards including catalog/routing/task design, risk controls, and the enterprise escalation matrix.
- Establishing and enforcing frameworks that support scalable, predictable, and high?quality service performance.
- Partnering with HR Tech and external vendors to ensure tools, workflows, and platforms enable governance and future scalability.
- Leading the enterprise VOC and KPI governance framework, including dashboard standards and performance measurement.
- Translating insights into service improvements that strengthen the HR4U service model.
- Owning the SLA/KPI reporting strategy, ensuring clear, accurate, and actionable performance storytelling.
- Conducting root?cause analysis and govern performance remediation plans to address systemic issues.
- Overseeing operational controls, compliance, and Tier 2 quality frameworks, including QA programs, scorecards, and training.
- Leading the change and readiness strategy for HR4U service lifecycle enhancements.
- Ensuring enterprise-wide adoption of new standards, capabilities, and governance updates across HR and COEs.
- Governing training and readiness programs, including Tier 2 COE training and role?based enablement.
- Managing the rollout and decommissioning of processes to maintain operational consistency and service integrity.
- Overseeing alignment to service standards, quality expectations, and compliance requirements across the HR ecosystem.
- Performing other duties as assigned
This role might be for you if:
- You have a minimum of a Bachelors degree in Human Resources, I/O Psychology, Labor & Employment Relations or other relevant field
- 10+ years of progressive experience in a direct customer service position
Equal Opportunity Employer
We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.
Fraud Alert
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