Job Details
Posted 1 May, 2026
Job Id: 627456
Field Service Coordinator – Belgium
Job Description
Field Service Coordinator – EMEA (Technology / Medical Devices)
Location: Brussels, Belgium
Type: Full?time
The Opportunity
We are partnering with a global MedTech company to recruit a highly organised Field Service Coordinator to support their EMEA field service team. This role is central to ensuring smooth coordination between field service engineers, customers, and internal teams across Europe and headquarters.
This is a multifaceted position ideal for someone who thrives in a fast?moving environment, enjoys problem?solving, and is committed to delivering exceptional customer service.
What You’ll Be Doing
-
Organise and manage schedules for field service engineers across Europe, ensuring timely support for installations, maintenance tasks, and repair visits.
-
Serve as the main communication point for customers, offering updates, resolving questions, and ensuring a positive service experience from start to finish.
-
Work closely with engineers to confirm they have the correct tools, materials, and documentation for each assignment.
-
Provide first?level technical assistance to end users through phone, email, chat, or other digital channels.
-
Create and manage service cases, work orders, and appointment schedules using CRM and ERP systems.
-
Coordinate logistics for service operations, including arranging equipment shipments, returns, and repair?related movements.
-
Support the planning and upkeep of service calendars, resource allocation, and workload distribution.
-
Handle administrative responsibilities such as data entry, reporting, and maintaining service?related documentation.
-
Collaborate with internal teams to ensure smooth communication and efficient resolution of customer issues.
-
Maintain a strong focus on customer satisfaction through proactive problem?solving and consistent service quality.
-
Contribute ideas and feedback to help improve service processes and operational efficiency.
-
Take on additional tasks as needed to support the wider field service function.
What You’ll Bring
-
A bachelor’s degree or equivalent professional experience.
-
At least one year of experience in dispatching, customer support, or coordinating field service activities.
Multilingual skills (English French. German preferred) -
Strong customer service orientation and a commitment to delivering high?quality support.
-
Excellent organisational skills with the ability to manage multiple priorities simultaneously.
-
Clear and confident communication skills.
-
Experience using CRM and ERP platforms for service or operations management.
-
A collaborative mindset and the ability to work effectively within a team.
Preferred Qualifications
-
Technical background or technical aptitude.
Why This Role Stands Out
-
Work with a respected global organisation in a high?growth sector.
-
Play a pivotal role in ensuring seamless field service operations across EMEA.
-
Join a collaborative team with opportunities for development and progression.
Equal Opportunity Employer
We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.
Fraud Alert
Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.
