Job Details
Posted 13 May, 2026
Job Id: 627922
Brand Manager – Greenhouse Concept Centers
Job Description
Target PR Range: 60-65/hr
*Depending on experience
Brand & Concept Development
* Lead day-to-day brand management activities for Greenhouse concept centers, including positioning, value proposition, messaging frameworks, and tone of voice.
* Partner with external agencies to support development of concept brand foundations and external concept naming.
* Ensure brand intent is clearly translated into creative, messaging, and experience design inputs.
Consumer Insight & CSAT
* Design and manage consumer research initiatives, including qualitative, quantitative, and behavioral research.
* Own CSAT strategy for Greenhouse concept centers, including survey setup, execution, and integration across digital and in-center experiences.
* Monitor experience performance and donor sentiment, identifying key drivers of satisfaction and opportunity areas.
Strategy Translation & Activation
* Translate consumer insight, testing results, and CSAT findings into clear, actionable recommendations that improve donor experience, brand perception, and satisfaction.
* Support development of consumer marketing and go-to-market plans for concept center pilots.
* Contribute to test-and-learn initiatives, evaluate results, and apply insights to refine future concepts.
Cross Functional Partnership
* Partner closely with Digital Experience teams to ensure brand and experience consistency across platforms.
* Collaborate with Operations partners to align brand intent with in-center delivery.
* Work with the broader Greenhouse project team to support innovation, experimentation, and concept evolution.
Required
* 6-8 years of experience in brand management, consumer marketing, experience strategy, or related roles.
* Demonstrated experience supporting brand positioning, consumer research, and CSAT or customer experience measurement.
* Strong strategic thinking skills with the ability to synthesize insight into actionable recommendations.
* Experience partnering cross-functionally and influencing without direct authority.
* Clear communicator comfortable presenting findings and recommendations to senior stakeholders.
Preferred
* Agency management or agency-side experience.
* Experience working in test-and-learn, pilot-driven, or concept innovation environments.
* Exposure to regulated or high-consideration consumer categories.
*CO/NYC candidates might not be considered
Equal Opportunity Employer
We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.
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