Job Details
Posted 20 May, 2026
Job Id: 628125
Quality Complaints Senior Associate
Job Description
Pay range: $22-32/hr
*depending on experience
Responsibilities:
1) Receive, clean, and evaluate product complaint return samples. This includes but is not limited to photographs, x-rays, and written inspections.
2) Interface with various sites and business partners
3) Manage complaint return sample inventory
4) Author technical assessment reports
5) Clean and prepare shipment inventory to provide to the Mail Center for delivery to patients
Requirements: Bachelor’s Degree in Life Sciences or related field or the equivalent combination of education and/or experience. Typically 1 plus years of related quality assurance or manufacturing experience in a GMP pharmaceutical or medical device industry.
Tasks and expectations: Evaluate documentation and operation according to company guidelines. Be self motivated, attentive to details and able to prioritize and meet deadlines. Basic statistical mathematical skills including the ability to trend data. Basic project management skills. Independently understand, follow and implement instructions. Written and verbal communication & collaboration skills. Strong word processing, database and spreadsheet application skills. Strong organizational skills with the ability to manage multiple projects or assignments. Role may involve periods of prolonged sitting and standing. Role may involve lifting boxes and storage containers of up to 50lbs. Role may involve transporting samples to different buildings across campus. This role will be excluded from Winter and Summer shutdowns, and is expected to work during shutdowns excluding federal holidays.
Equal Opportunity Employer
We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.
Fraud Alert
Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.
