Job Details

About the Role

We are looking for an Operations Manager or Sr. Manager of Operations to join the Chief Marketing Office (CMO). In this dynamic, high-impact role, you will drive operational excellence across two key teams:  Access & Account Marketing (AAM), and Population Health (PH)

Key Responsibilities:

As part of the CMO Team you will 

• Lead planning and operational efficiency for the AAM and PH Teams 

• Act as a liaison between the CMO, AAM and PH 

• Identify necessary processes, communications, meetings, and resources to help both teams achieve objectives effectively and efficiently.

• Partner with and manage external vendors and internal teams to deliver high-quality, on-time, and on-budget results

• Identify and implement process improvements to enhance customer experiences

When supporting the AAM Team 50% you will: 

• Serve as an operational subject matter expert (SME) to Sr. Marketing Directors driving operational excellence across the following pillars:

  • Activation: Providing operational pull-through for the Organized Customer Access Network (OCAN) network and bridging the operational connection to Activation.

  • Strategic Communications: Orchestrating the connection and pull-through of CE Communication Strategy across AAM

  • Strategic Oversight: Driving AAM strategy, priorities, and the scaling of Customer Engagement (CE) best practices such as liaising with CE operations (eg, coordination of marketing resource rollout, execution, aligned comms with CE)

  • Business Operations: Managing budget oversight and partnering to deliver comprehensive performance metrics and measurement dashboards. 

  • Partner with a Senior Administrative Business Partner for tactical and strategic execution of business operations. 

When supporting the PH Team 50% you will help lead the following: 

• Serve as an operational subject matter expert (SME) to Sr. Director

• Project Planning & Execution: Develop and execute comprehensive project plans, roadmaps, and milestones to ensure timely delivery and measurable results for population health efforts.

• Technical Reporting: Run and compile usage reports for creative materials and marketing assets to track engagement.

• Veeva & Asset Management: Manage the end-to-end lifecycle of creative materials; ensure PopHealth approved assets are correctly housed in GOLF and accessible for use.

Qualifications:

• Bachelor’s degree and 5-7 years of relevant experience in marketing, vendor management, operations, or project management.

• Proven project management or operations experience

Capabilities:

Strategic Agility & Execution Excellence

• Thrives in ambiguity and rapidly changing environments, making sound decisions and effectively prioritizing competing demands.

• Translates analytics, insights, and complex information into actionable strategies and execution plans aligned with organizational goals.

• Combines strategic thinking with a strong operational mindset, building scalable systems, processes, and tactical toolkits to drive successful outcomes.

• Applies project and operations management methodologies to deliver high-quality results on time, with strong planning, organization, and documentation skills.

Communication & Executive Presence

• Exceptional written and verbal communication skills with strong executive presence.

• Simplifies complex concepts into clear, compelling, and actionable messages tailored to leadership and key stakeholders.

• Actively listens, values diverse perspectives, and remains open to feedback and input.

Influence & Cross-Functional Leadership

• Proven ability to inspire, align, and mobilize cross-functional teams in complex matrix organizations without formal authority.

• Skilled at influencing peers, senior leaders, and stakeholders to drive alignment, decision-making, and execution.

• Builds strong internal networks and effectively navigates formal and informal organizational structures.

Collaboration & Relationship Building

• Demonstrates strong teamwork and partnership skills, fostering collaboration across functions and levels.

• Creates an open, trusting, and inclusive environment that encourages transparency, engagement, and shared success.

Adaptability & Learning Agility

• Proactive, agile, and resilient in high-stakes, fast-paced environments, with the ability to pivot quickly as priorities evolve.

• Technically savvy, with experience using or the ability to quickly learn new tools, systems, and technologies (e.g., Veeva, GOLF, and other internal platforms).

Additional Preferred Qualifications:

• Understanding of marketing (groups, processes, mindsets).

• Experience in the pharmaceutical or biotech industry.

• Expertise in Agile methodologies and modern work practices, including AI tools.

  Pay Rate Range: $40-51/hr depending on experience