Job Details

Description:

Position Summary 

The Engagement Manager leads client transition initiatives related to next-generation data assets. This role serves as a consultant responsible for driving transition execution, managing stakeholder relationships, supporting change management, and helping ensure successful adoption of company data assets and services. 

Key Responsibilities 

Client Transition Leadership 

• Support client transition activities involving next-generation data assets, including national and subnational assets and future patient-level assets. 

• Implement transition plans and manage implementation activities through completion. 

• Monitor transition milestones and track open items through completion. 

Cross-Functional Leadership 

• Partner with Go-to-market, Project Management, Product Management, Commercial, Client Services, Data Operations, and Development Teams.  

• Provide guidance and recommendations regarding transition planning, data utilization, adoption strategies, and operational readiness. 

Issue Resolution & Escalation Management 

• Resolve complex client data issues and coordinate second-line support with the appropriate internal teams. 

• Partner across internal functions to drive timely and practical issue resolution. 

Client Relationship Management 

• Develop effective working relationships with client contacts and provide information as needed to address questions tied to the transition to the Next Generation data assets. 

• Serve as a trusted transition partner throughout the client lifecycle. 

• Provide practical updates regarding transition status, open items, and next steps. 

Change Management 

• Identify barriers to adoption and drive internal and external stakeholder alignment throughout the transition process. 

• Support clients through operational and organizational changes related to new data assets and reporting solutions. 

Process Improvement 

• Identify opportunities to improve transition processes and enhance client experience. 

• Document repeatable steps, status updates, and lessons learned to support future transitions. 

Qualifications 

• Bachelor’s degree or equivalent experience. 

• 5-8 years of relevant delivery management, client consulting, pharmaceutical commercial operations, project management, change management, account management, or related experience. 

• Knowledge of internal National and/or Subnational products and services and/or pharmaceutical reports. 

• Problem-solving skills and ability to understand complex client needs, processes, and data concepts. 

• Experience interacting with complex Large Pharma, Midsize Pharma, or Emerging Biopharma accounts across multiple stakeholders. 

• High learning agility. 

• Ability to travel to client sites as needed. 

Preferred Qualifications 

• Ability to work effectively in a matrix environment across company and client stakeholders. 

• Ability to understand complex concepts and processes while multitasking, managing time, and prioritizing written and oral communication skills. 

• Strong business acumen. 

• Proficiency in Microsoft application tools (Microsoft Excel, PowerPoint), Smartsheet, and visualization tools. 

Pay Rate range: $30-43/hr depending on experience 

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