Job Details
Posted 24 August, 2026
Job Id: 630237
Desktop Support III
Job Description
Responsibilities during RFP project
· Responsible for running routine reports and queries from the GPV database tables using SQL when needed
· Support computerized system validation testing
· Responsible for PV systems Product Dictionary entries and routine maintenance in databases
o Product Dictionary updates and new entries
o Product Family maintenance
o Product Line updates
· Responsible for triage tickets for system support
o 1st line of support for PV System tickets
· Support new user set up in PV Systems
o PV Systems set up
o Curricula assignments
o Mailbox maintenance
o Supporting initial login for new users
· Support Training coordination for PV User community
o New User trainings
· Support communication to PV System User community
o Front line to User community for system support
· Support PV system monitoring and liaise with IT / Vendor to resolve system issues
o Case Type Changes?
o Product Family verifications?
· Supports review of PV Documentation
· Support PV Documentation organization and archiving
· Supports dashboard maintenance and monitoring
· All other duties assigned by Leadership
Skills
· Experience with GxP computerized systems
· Experience with SQL
· Well organized; ability to prioritize assigned tasks
· Experience working within a team environment
· Experience with customer service
Education
· IT or Business Degree (Associate or Bachelors)
· Preferred: Experience with global systems and users
Pay ranges between 25-30/hr
Equal Opportunity Employer
We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.
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