Job Details
Posted 25 September, 2026
Job Id: 631202
Field Service Engineer
Job Description
Join a growing organisation supporting customers across the life sciences and diagnostics sector. This field-based role offers the opportunity to work with advanced laboratory and automation technologies while providing critical support to customers across your territory.
The Role
As a Field Service Engineer, you will be responsible for the installation, commissioning, maintenance and repair of complex laboratory and diagnostic instrumentation. Working independently, you will ensure equipment operates reliably while delivering a high standard of technical support and customer service.
Key responsibilities include:
- Installing and commissioning instrumentation at customer sites.
- Performing preventative maintenance activities to planned schedules.
- Diagnosing and repairing electro-mechanical, electronic and software-related faults.
- Troubleshooting network connectivity and system integration issues.
- Maintaining accurate service documentation and reports.
- Managing spare parts and field service inventory.
- Building strong relationships with customers and internal teams.
- Ensuring high levels of equipment uptime and customer satisfaction.
About You
To be successful in this role, you will have:
- A qualification in Electrical Engineering, Electronic Engineering or a related discipline (HNC, HND or City & Guilds).
- At least 3 years of field service engineering experience.
- Strong electro-mechanical and electronic fault-finding skills.
- Experience installing, servicing and maintaining complex equipment.
- Knowledge of Windows operating systems and networked environments.
- Experience working with TCP/IP, DHCP, DNS and device connectivity troubleshooting.
- The ability to diagnose both hardware and software-related issues.
- Excellent communication and customer-facing skills.
- A proactive and independent approach to problem solving.
Equal Opportunity Employer
We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.
Fraud Alert
Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.
