Job Details
Posted 5 November, 2026
Job Id: 631858
Desktop Support Specialist
Job Description
Duties:
We are seeking a Senior Desktop Support Specialist to provide technical assistance and resolve issues related to computer systems, software, and hardware–including tablets, mobile devices, printers, and A/V equipment. This role supports both in-person and remote users across all company sites, ensuring timely, accurate resolutions while adhering to company procedures and service standards.
This role is primarily on-site in Bothell, WA, three days per week, with one day per week spent in Seattle, WA. The candidate will also provide remote support to the South San Francisco location (likely remote work from home on Friday’s).
Skills:
Essential Functions:
- Provide Level 1 & 2 support for Service Desk tickets and escalations via Slack, email, or in-person
- Accurately document and prioritize requests using the ticketing system to meet SLAs and deadlines
- Troubleshoot and diagnose a variety of technical issues using effective questioning and problem-solving skills
- Configure, deploy, and maintain computer hardware, software, and peripheral devices
- Support both Mac and Windows systems across office and lab environments
- Assist with new hire onboarding and system access setup
- Manage system imaging, patching, and device lifecycle activities
- Participate in IT projects while ensuring compliance with security protocols and SOPs
- Support identity access management processes
- Provide technical support across both Lyell locations, collaborating with onsite and remote team members as needed
Education:
Requirements:
- 5+ years of experience in a Service Desk or Desktop Support role
- Strong communication, interpersonal, and customer service skills
- Proficient in supporting and administering Microsoft 365, SharePoint, and Exchange Online
- Experience with both PC and Mac hardware/software
- Ability to lift up to 50 lbs and support occasional evening or weekend work
- Relevant certifications (e.g., CompTIA, Microsoft, Apple) are a plus
Pay Rate Range: $40-54/hr depending on experience
Equal Opportunity Employer
We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.
Fraud Alert
Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.
