Job Details
Posted 26 June, 2026
Job Id: 628958
Digital Operations Specialist
Job Description
Pay is commiserate with experience and ranges between $33-43/hr.
Responsibilities
- Build, edit, and publish content using Adobe Experience Manager (AEM) components, templates, and workflows
- Ensure content accuracy, localization readiness, and timely publishing across sites.
- Responsible for seamless end-to-end website update process in coordination with development partner and internal stakeholders
- Maintain content taxonomies, tagging, and metadata to support search and personalization throughout customer journeys
Platform Troubleshooting & Support
- Diagnose and resolve authoring, rendering, and publishing issues within AEM and connected third-party services (e.g. Wistia, Google Analytics, OneTrust, web plugins)
- Triage and/or log appropriate tickets; replicate issues, document root cause, and coordinate fixes with development and IT platform teams
- Create and maintain a runbook of common issues, resolutions, and escalation paths
Site Performance & Optimization
- Monitor page performance (Core Web Vitals, load times, asset weight); recommend optimizations for images, scripts, caching, and component use to benchmark performance over time
- Partner with development vendor to improve template/component efficiency and reduce technical debt
- Conduct regular audits to identify broken links, orphaned pages, component misuse, and accessibility defects
- Stay current on digital best practices, emerging technologies, and optimization strategies such as A/B multivariant testing
- Explore and develop AI capabilities such as AEO, GEO
Qualifications
- Bachelor’s degree required
- 4+ years of experience in digital marketing, web operations, or content publishing
Preferred Skills and Qualifications:
- Hands-on experience with Adobe Experience Manager (AEM), including authoring, workflows, and component-based content creation
- Familiarity with web fundamentals: HTML, CSS, UX principles, and content management best practices
- Strong troubleshooting skills with the ability to diagnose issues across systems and document clear steps for resolution
- Excellent attention to detail and organizational skills; able to manage multiple requests in a fast-paced environment
- Ability to collaborate effectively with cross-functional teams including developers, designers, and marketers
- Advanced knowledge of web analytics tools (e.g., Google Analytics, Google Tag Manager, Adobe Customer Journey Analytics, SEMrush or Screaming Frog) and QA testing tools such as BrowserStack
- Understanding of SEO principles, metadata, and site taxonomy best practices
- Familiarity with accessibility standards (WCAG) and digital compliance requirements
- Experience with digital asset management (DAM) systems
- Advanced knowledge of performance optimization techniques and Core Web Vitals
- Experience in healthcare, life sciences, biotech, or other regulated industries
- Flexibility to occasionally work outside standard business hours based on business requirements
Equal Opportunity Employer
We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.
Fraud Alert
Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.
