Job Details
Posted 5 October, 2026
Job Id: 630562
Field Service Engineer
Job Description
Job: Field Service Engineer, Robotics
Location: Hamburg Region
Travel: 50-70% across Europe, must be able to travel internationally as required
Start Date: Permanent, January
Language Requirements: English + German
Role: Provide world class customer service in a field service role that is customer facing with both internal and external customers. This role ensures
all service activities are performed and completed in accordance with Robotics service agreements and FDA/CE compliance. Cross functional
duties include process improvement, product improvement, training, sales support, and shipping logistics.
Responsibilities: Conduct daily business activities to include Troubleshooting, remove and replace system components, upgrading system platforms,
performing routine preventative maintenance and documentation compliance.
– Perform system installations and removal of robotics & products as required.
– Provide phone support and remote remediation for customer related issues.
– Provide onsite support for customer training and first look troubleshooting.
– Work with internal cross functional groups to achieve customer satisfaction, product improvement and process efficiencies.
– Assist in developing and maintaining service manuals, user manuals and training manuals to be current with product development.
– Uphold, collect, and assist in renewing all Service Contract Agreements with existing customers.
Qualifications:
Technical degree or 6 – 10 years of experience in a technical role
– Strong understanding of hospital and O.R. protocols
– Excellent communication skills
– Strong understanding and working knowledge of maintenance reporting systems.
– Strong computer skills in Microsoft product
– Willing to travel domestic and in the EMEA group up to 50% – 75%
– International may be required.
Essential abilities:
- Certificates, Driving licenses, Registrations
Equal Opportunity Employer
We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.
Fraud Alert
Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.
