Job Details

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RESPONSIBILITIES
Review and optimize processes, procedures, training, support, oversight, and performance within the iOPs department to ensure optimal delineation of departmental responsibilities, intra/inter-departmental workflows, and the overall efficiency and compliance of all activities across the continuum of iCRO services from work order to study startup, study conduct and study closure.
Optimize departmental structure and create a highly desired work environment for attracting and retaining highly qualified professionals.
Identify and assist in filling supervisor’s and staff needs. Mentor, robustly train, and provide development for supervisors and staff.
Lead the Imaging operations team to optimize procedures for enhancing department compliance and efficiency. Oversee day-to-day aspects of Imaging Operations staff to ensure robust processes that are followed consistently.
Development and maintenance of robust procedures, including study specific procedures
Effective training and training verification with ongoing support
Rigorous daily oversight of staff with effective escalation for team members’ needs and questions
Periodic monitoring, pursuant to robust procedures, of the suitability of procedures and staff’s compliance to procedures
Lead the imaging operations team (CTIS, iCTMS, and CPC) to identify and develop efficient systems for enhancing department efficiency. Assist with the development, validation, operation, and controlled state of systems. Assist IT with the development, validation, operation, and controlled state of IT systems as it relates to iOPs.
Ensure optimal intra and inter-departmental coordination and project plan development/maintenance through resource and priority planning, priority clarity, issue escalation boundaries and pathways, and effective, regular communication channels.
Manage the department to ensure adherence to and compliance with applicable regulations, accreditation requirements, and guidance from regulatory agencies.
Work with finance and executive management to accurately forecast and track applicable WO line items for revenue and expenses to maximize revenue and minimize operations costs.
Represent iOPs in client meetings/presentations and/or audits and inspections, as required.
Responsible for study status reporting to the client and management.
Any other duties as deemed applicable by the head of Imaging Operations.

EDUCATION AND EXPERIENCE
Masters’ degree or equivalent (preferably in Business Administration, Healthcare Management or Sciences)
Minimum of 8 years of experience in clinical research operations, including experience in a leadership role (12 years for VP role)
Minimum of 6 years of experience in the imaging CRO industry (10 years for VP role)

SKILLS
Excellent verbal and written English communication skills.
Highest standard for self-excellence, and ability to inspire and ensure excellence from others.
Must have superior attention to detail and excellent oral and written communication skills.
Hands-on ability to think strategically and tactically.
Work precisely with excellence according to all procedures, rules, and regulations.
Ability to understand complex research protocols and successfully lead within the iCRO regulated environment.
Provide staff with appropriate coaching, mentoring, and development to achieve excellence.
Ability to manage project activities with diverse groups and individuals.
Service oriented approach, flexible, and proactive towards adapting to clients’ needs.
Prioritize workload to the changing needs of the day-to-day business.
Must have the ability to multitask and work under pressure.
Must have excellent time management and organizational skills; ability to excel in a complex business and team environment.
Must be self-motivated and able to grasp new concepts and operationalize new needs quickly.
Must maintain strict confidentiality of sensitive data, records, files, conversations, etc.
Proficiency in MS Office, internet applications, image transmission, image processing, image analysis, and clinical trial management systems.
Self-driven, ability to get the job done, can-do positive attitude.

IMAGING ENDPOINTS’ TEAM CHARACTERISTICS
Passion to Connect Imaging to the Cure™ and pursue a meaningful career by improving the lives of cancer patients through imaging.
Strong desire to be part of a dynamic, global team working closely together and growing year after year in a rewarding environment to help humanity through imaging.
Commitment and caring for our fellow team members, their families, and the communities IE serves – see Caring Endpoints.
Integrity and high ethical standards; we always do the right thing.
High intellect and ingenuity; we enjoy solving problems, finding a better way, and the challenge of making a difference by improving lives.
Structured, organized, detail-oriented, and self-motivated; we approach each day with a detailed plan and excitement to accomplish the day’s objectives while striving to improve ourselves and IE every day.
Accountable; we do what we say and communicate effectively to meet deadlines; we enjoy advancing clinical trials, helping patients, and celebrating success.
High standard for excellence; we proof our own work, hold high standards for ourselves and our team, and always prioritize quality above all else.

PHYSICAL REQUIREMENTS
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk and hear. The employee is frequently required to sit. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
Travel: 10-20% (Domestic and International)