Job Details
Posted 22 July, 2026
Job Id: 629492
Senior Process & Operations Lead, Studio Operations
Job Description
About the Role
We are looking for a Senior Process & Operations Lead to design and run the operational backbone of our in-house medical content studio: intake, prioritization, workflow, capacity, review routing, and delivery. You will bring lean process management discipline to a creative environment – building systems that make the work faster and more predictable without flattening the creative process.
What You’ll Do
* Design and implement the studio’s end-to-end operating model: intake and briefing, prioritization, resourcing, production workflow, review routing (including MLR), and delivery.
* Map current-state processes, identify bottlenecks and waste, and lead continuous improvement using lean methods (value stream mapping, root cause analysis, kaizen-style iteration).
* Define and track studio metrics: cycle time, throughput, capacity utilization, review pass rates, SLA adherence, and stakeholder satisfaction.
* Build capacity planning and resourcing models that let studio leadership forecast demand and make staffing decisions with data.
* Optimize the interface between creative production and MLR review – reducing rework loops, improving submission readiness, and shortening time-to-approval.
* Select, configure, and administer workflow tooling (project management platforms, intake forms, dashboards) and integrate with content systems such as Veeva Vault PromoMats.
* Create SOPs, playbooks, and RACI documentation so the studio’s ways of working are explicit, teachable, and scalable.
* Act as the operational partner to studio leadership: surface risks early, run status and capacity reviews, and keep delivery commitments honest.
What You Bring
* 5-8 years in operations, process management, or program management roles, ideally within creative production, marketing operations, or a regulated industry.
* Hands-on experience with lean process management, Six Sigma, or comparable continuous improvement methodologies (certification a plus, results a must).
* Track record of designing workflows and operating models from scratch – not just running existing ones.
* Strong analytical skills: comfortable defining metrics, building dashboards, and using data to drive prioritization and improvement decisions.
* Experience with project and workflow management tools (e.g., Workfront, Asana, Monday, Airtable, Smartsheet) and an instinct for right-sizing tooling to team maturity.
* Excellent facilitation and change management skills; able to bring creative teams and cross-functional stakeholders along rather than imposing process on them.
Nice to Have
* Experience in pharma/biotech marketing operations or familiarity with MLR review workflows.
* Familiarity with Veeva Vault PromoMats or similar regulated content systems.
* Experience supporting in-house agencies or creative studios specifically.
* Exposure to agile or hybrid delivery models in content production environments.
Pay Rate Range: $50-65/hr depending on experience
Equal Opportunity Employer
We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.
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